Full-time, Monday-Friday (on-site)
Tom Faulkner is an award-winning creative business making beautiful and distinctive furniture and accessories. We have workshops in Wiltshire and showrooms in London and New York. In addition, we are represented in several “partner” showrooms in North America, and one in Japan.
We are looking for a Business Operations Manager to make sure the day to day activities of the business run smoothly. Someone who is a problem-solver, highly organised, agile and most importantly, who can take the lead on projects.
Overview:
Reporting to the CEO and the Head of Operations & Logistics, The Business Support Manager is responsible for company-wide business operations, including HR, facilities and systems.
Key responsibilities include:
Operational Coordination
- Act as the primary contact across the organisation, coordinating and communicating vital activities and projects.
- Ensure company filing system is organised and up to date
- Manage company vehicle leases and fleet insurance
- Renew annual insurance policies for the UK and US, liaising directly with brokers
- Manage workshop and showroom leases and business rates, liaising with agents and landlords
- Manage all IT and phone systems
- Manage the marketing collateral stock list, responsible for keeping full stock and ordering new printed material when necessary
- Provide EA support to the CEO
People & HR
- Lead end-to-end recruitment for the company
- Manage onboarding and offboarding, including contracts, pensions and healthcare
- Own full management of the staff holiday and sickness calendar company-wide
- Organise team events, and staff birthday and leaving celebrations
- Organise and coordinate team training
- Manage annual performance appraisals across the company
- Act as the company’s main HR representative, working closely with our HR partners.
- Update accounts partner on payroll changes and act as the main liaison between staff and payroll
- Own and manage company policies, including the Staff Handbook
Facilities, Health & Safety and Welfare
- Be the main point of contact for office and facilities management, ensuring all services are delivered effectively
- Own and manage Health & Safety and Fire Safety compliance at the workshop
- Organise regular servicing and maintenance of workshop machinery
- Mange waste management at the workshop
- Prepare and organise workshop tours
- Communicate company updates and events to the team
- Draft and manage formal documentation, including contracts and service agreements
Project Management
- Lead cross-functional projects such as the bi annual Ex-Display sale, working with the Sales, Marketing and Logistics teams
- Support wider business projects as needed, eg Trade shows and exhibitions
- Keep creative projects on track, eg photoshoots, showroom display changeovers
What we are looking for someone who has:
- x3 years experience in an office management or operations management role, ideally within a small-to-medium sized business
- Working knowledge of Health & Safety and Fire Safety compliance and able to implement new procedures confidently
- Confidence liaising with external payroll providers, insurers, landlords and local authorities
- Exceptional organisational skills with the ability to manage multiple workstreams and competing priorities
- Strong systems and IT skills, and is confident implementing and managing new systems
- Excellent interpersonal skills, with natural authority and the ability to build trust across a small, close-knit team
What we offer
- Competitive salary, plus commission
- A dynamic, professional, and fun working environment
- Regular team days and events
- Private medical insurance
- Company pension
- Staff discount
- 20 days holiday, plus time off between Christmas and New Year, and an extra day’s holiday for each year of service (capped at 5 years)
To apply, please send your CV and covering letter to [email protected]
We are committed to creating a diverse working environment and are proud to be an equal opportunity employer.
Pay: £35,000.00-£45,000.00 per year
Benefits:
- Company pension
- Employee discount
- Private medical insurance
Work Location: In person
