Installations Manager
Location: Reading, Berkshire
Salary: £40,000 - £45,000 per annum (depending on experience)
Company: Abbey Windows
About Us
Abbey Windows is a well-established and trusted provider of high-quality windows and doors across Berkshire and the surrounding areas. We pride ourselves on delivering exceptional products, outstanding customer service, and professional installations that exceed customer expectations.
As our business continues to grow, we are seeking an experienced and driven Installations Manager to lead our installations department and ensure the successful delivery of all window and door installation projects.
The Role
This is a key leadership position responsible for managing both field-based installation teams and the office-based installations administration team. You will oversee the complete installation process from order release through to project completion, ensuring installations are delivered safely, efficiently, on time, and to the highest quality standards.
The successful candidate will possess strong operational management experience, excellent technical knowledge of window and door installations, and the ability to motivate and develop teams to achieve company objectives.
Key Responsibilities
- Manage and oversee the day-to-day operations of the installations department.
- Lead, motivate, and develop both on-site installation teams and office-based coordinators.
- Manage the installations order book and resource planning to maximise efficiency and output.
- Oversee order processing and installation scheduling.
- Manage installer allocation and performance.
- Process installer wages and ensure accurate records are maintained.
- Monitor installation quality and resolve technical issues when required.
- Ensure all installations are completed in accordance with company standards and customer expectations.
- Maintain and promote high standards of Health & Safety across all installation activities.
- Work closely with sales, surveying, and customer service departments to ensure smooth project delivery.
- Drive continuous improvement across installation processes and customer experience.
- Produce and report on departmental performance metrics.
Key Performance Indicators (KPIs)
Success in this role will be measured against:
- Monthly installation output
- First Time Fix performance
- Customer satisfaction scores
- Health & Safety compliance and best practices
- Installation quality standards
- Team productivity and efficiency
About You
The ideal candidate will have:
- Proven experience managing window and door installation operations.
- Experience leading both field-based and office-based teams.
- Strong knowledge of window and door installation techniques and best practices.
- Experience managing installation schedules, order books, and workloads.
- Knowledge of installer payroll and wage processing.
- Excellent Health & Safety awareness and understanding of industry regulations.
- Strong organisational and planning skills.
- Excellent communication and people management abilities.
- A proactive approach to problem solving and continuous improvement.
- The ability to motivate teams and drive high performance.
- Competent IT and administrative skills.
What We Offer
- Competitive salary of £40,000 - £45,000 per annum.
- Opportunity to join a respected and growing local business.
- Supportive and collaborative working environment.
- Career development opportunities.
- Company pension scheme.
- Paid holiday entitlement.
If you are an experienced installations professional looking to take ownership of a busy department and make a real impact within a successful business, we would love to hear from you.
Pay: £40,000.00-£45,000.00 per year
Benefits:
- Company pension
- Employee discount
- On-site parking
Work Location: In person
