Upon applying you will be required to complete a Verbal, Numerical, and Judgement tests before you can proceed with the rest of your application.
Then to apply for this vacancy, you will need to complete a Personal Statement section (in no more than 1000 words) and this should be used to outline the criteria listed below:
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What interests you about working in IT customer service and why you would like to pursue a career in this field. Please consider: How this role aligns with your interests, strengths and career aspirations.
- Please describe a time when you have been proactive in developing yourself/skills. Please consider: Why you choose that development? What you did to develop? How you have benefited from the learning?
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Please can you describe a situation when you have worked in a team to achieve a common goal. Please consider: What qualities you brought to the team to help achieve the goal? What challenges you faced and how you dealt with them and what was the outcome of this?
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Please tell me about a time when you had to complete a large volume of work within a tight timescale. Please consider: How you motivated yourself? How you overcame any setbacks? How you prioritised the work?
If successful at the shortlisting stage, you will be invited to attend a face to face blended interview at our Plymouth Office, which we anticipate will be held on week commencing 28 September 2026. You will be asked to deliver a short presentation as part of the interview. Full details will be provided to those successful at sift to support your preparation.
Please review your application form before clicking submit once you have submitted, you will not be able to amend your application. Ensure your application form is received by the closing date for receipt of applications this is 11:55pm on the advertised date.
The interview will assess the experience and behaviours listed in the attached job description, as well as the strengths associated with the role. We want to hear your first, unrehearsed, natural response to the strength questions, and so we dont advertise which strengths are being tested. The best way to prepare for strengths questions is to reflect on what you identify as your own personal strengths, and your preferred ways of working.
Candidates may refer to notes within their interview, but they should be used as a prompt only.
HMLR is accredited to the Disability Confidence Scheme, which denotes organisations which have a positive attitude towards disabled people. Disabled applicants who meet the minimum essential criteria at the shortlisting stage are guaranteed an invitation to interview.
If any candidate requires the panel to consider a reasonable adjustment or there is anything else they would like the panel to take into consideration they are asked to notify us of this at application stage where possible or during the process as soon as it becomes a requirement.
Please note that we will only offer sponsorship for a skilled worker visa where a role is in a certain business critical category. This role does not meet that category, and we will not sponsor a skilled worker visa. You must ensure you have the appropriate right to work in the UK before applying.
HMLR expect everyone to spend at least 60% of their working time in the office.
You can find more information on how we use your personal data on our website
Feedback will only be provided if you attend an interview or assessment.
