As a Field Installation Manager at Wren, you'll oversee kitchen and bedroom installations from start to finish, ensuring smooth delivery and high customer satisfaction. You’ll manage subcontracted teams, uphold quality standards, and take full ownership of each project from job allocation to final sign-off. Covering locations in the North East of England.
Key Responsibilities:
- Manage end-to-end installations, ensuring clear customer communication throughout
- Coordinate with internal teams to keep projects on track and resolve issues quickly
- Support and guide subcontractors on-site, ensuring quality and compliance
- Schedule and monitor installations to meet deadlines and standards
- Carry out site audits to ensure quality, safety, and adherence to standards
- Assess new subcontractors for suitability and performance
- Communicate progress and resolve issues to maintain customer satisfaction
- Collaborate with suppliers, contractors, and internal teams to improve processes
- Track costs and optimise resource use
- Manage warranty visits and escalate issues where needed
- Conduct technical site visits for escalations and report findings
- Work with showroom teams to gather feedback and drive improvements
You must comply with all Health & Safety policies, procedures, and responsibilities outlined within the Integrated Management System
What Wren offer?
- Life Assurance after 2 years' service
- Personalised progression plan with clear career opportunities
- Individual training budget for personal development
- EE discount
- Staff discount on purchasing a kitchen/bedroom after 1 year of continuous service
- Eye Care Vouchers
- Refer a Friend Scheme
- Experienced in installation management, especially in kitchens and bedrooms
- Strong knowledge of installation, carpentry, and construction practices
- Familiar with industry regulations
- Skilled in managing full project lifecycle and customer satisfaction
- Collaborative with contact centre coordinators for on-time delivery
- Proficient in evaluating and selecting skilled subcontractors
- Strong leader, capable of managing multiple teams and projects
- Excellent communicator with customers and teams
- Flexible and willing to travel
- Positive, can-do attitude
At Wren we’re passionate about all things kitchens, and now bedrooms too! We are the largest kitchen retailer in the UK. We’re a business that simply doesn’t stand still!
As well as world class training on our products, systems and sales processes, you’ll enjoy working in an industry-leading work place for a business that’s twice been voted the UK’s Number 1 Place to Work on Indeed. That’s on top of amazing benefits including uncapped commission and exceptional opportunities to progress your career across our company.
