Job Title: Exams Officer
Department: Business Support
Salary: £25,299 - £26,812 per year
Job Type: 35 hours per week, permanent
We are recruiting multiple Exams Officers to join the Business Support function within our busy Exams team. This is an excellent opportunity for highly motivated, well-organised individuals to become part of a fast-paced environment that plays a vital role in supporting student success.
The successful candidates will deliver a high-quality, student-focused administrative service that is essential to supporting students in achieving their qualifications. They will also be responsible for producing accurate and timely management information, helping the College meet its regulatory and awarding body compliance requirements while ensuring the effective delivery of examination processes.
Responsible to: Exams Business Support Manager
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Ensure students are registered/entered for the correct qualification, within Awarding Body specified deadlines.
- Validating the qualification against the course table and learning aims database.
- Provide information relating to registration/entry/claim Awarding Body spend, to allow the college to maximise usage of examinations budget.
- Ensure the accuracy and confidentiality of information held within the exams office and comply with General Data Protection protocols and relevant policies as appropriate.
- Ensure that examinations/assessments are available and delivered in a professional and timely manner, including invigilation and accommodation, to support the various pillars and adhere to Awarding Body and Joint Council for Qualifications regulations.
- Ensure the administration of examinations results, claims and achievement are proactively pursued with the various pillars and processed in a timely manner (including apprenticeships), to ensure the college can maximise achievement and demonstrate early success.
- Ensure results and certificates are processed and available for students by set deadline (if appropriate e.g., GCSE) or in a timely manner, to assist student progression and future destination.
- Ensure compliance with college security and cash-handling procedures and standards.
- Ensure compliance with financial regulations within their area of responsibility.
- To contribute fully to the mission and values of the college Group ensuring its effective implementation in all aspects of college life.
- To take a proactive approach to Health and Safety requirements at all times.
- Be committed to the Safeguarding of children and young people.
- To act as an ambassador for the College, promoting Equality Diversity and Inclusion.
- To carry out such other relevant and appropriate duties within the framework of a post of this grade that may from time to time be required at a location determined by the needs of the service.
- Staff Development and practice
- In-service training opportunities which are made available
- Delivery of in-service training to others in the area of specific responsibility
- The Appraisal Scheme
Essential Criteria:
- Experience of supervising similar administration/business support function
- High level of numeracy and accuracy
- Excellent ICT skills including proficient use of Microsoft Office 365, particularly Excel
- Experience of working in a customer-oriented environment
- Excellent presentation and written communication skill
- Good inter-personal skills and the ability to deal with customers and stakeholders at all levels
- Ability to show an understanding of, and commitment to College policies and procedures, particularly equality and diversity
- Commitment to own professional development.
- Ability to be resilient and flexible; able to respond quickly to changing priorities and manage own workload to meet deadlines without compromising on quality
- A creative approach to problem solving
- A desire to learn and develop new skills and challenge yourself
Desirable criteria:
- Experience of working in an Exams function in an education setting
- Detailed understanding of core college systems
Please Note
This role may close earlier than the advertised deadline if we receive sufficient applications. Early submission is strongly encouraged.
Why Join The City of Liverpool College?
As a valued member of our College community, you’ll enjoy a comprehensive range of benefits, dedicated wellbeing support, and meaningful opportunities for professional growth and development.
Here are some of the benefits available to you:
Generous holiday allowance
Up to 30 days annual holiday allowance, plus 1 wellbeing day. You’ll also benefit from 5 to 7 days statutory closure and 2 further days closure at Easter.
Pension Scheme
You'll be part of the Aviva pension scheme, with contributions of up to 10%.
Employee Benefits Platform
As part of your role, you’ll have access to the COLC Employee Benefits Platform, a one-stop hub for a wide range of perks designed to support your wellbeing, work-life balance, and everyday savings. You’ll be able to access discounts at major supermarkets, fashion and lifestyle retailers, tech stores, travel providers, and more. You’ll also benefit from the Cycle to Work Scheme, cinema and leisure discounts and tech and home appliance discounts, with the option of spreading the cost through salary sacrifice. The platform is part of our commitment to supporting you in every aspect of your working life – and beyond.
Health and Wellbeing
As part of our commitment to supporting your health and wellbeing, all employees have access to the Health Assured Employee Assistance Programme (EAP) – a completely confidential support service available 24/7, 365 days a year. Whether you’re facing personal challenges, looking for advice, or simply need someone to talk to, Health Assured is here to help. Through Health Assured, you can access a 24/7 confidential helpline, face to face, online or telephone counselling, as well as structured support for a wide range of issues including stress, anxiety, relationships, bereavement, legal and financial concerns.
You'll also have access to the online wellbeing portal, a secure, user-friendly platform offering a wide range of self-help resources, health assessments, articles, and guidance covering emotional, physical, and financial wellbeing, and to the Wisdom App, which offers mood trackers and wellbeing tools, meditation guides, fitness videos, and self-help modules
as well as daily wellbeing tips.
Medicash Scheme
Access to Medicash health plans – supporting you and your family with enhanced access to treatment, wellbeing services, and expert care whenever you need it. We also offer free flu vaccinations to help keep you feeling your best all year round.
Life Assurance
We offer life assurance to give you and your family added peace of mind — with a benefit of up to three times your annual salary payable in the event of death in service.
Travel
We offer interest-free loans to help you buy annual travel passes from Merseytravel and Merseyrail. That means you can enjoy the savings of up to two months' free travel—without having to cover the full cost upfront. It’s all about making your commute more affordable and less stressful.
Flexible Working
We offer flexible working options depending on business need to support our employee's work-life balance.
Professional Development
We’re passionate about helping you thrive, offering a mix of formal and informal professional development opportunities—designed to sharpen your skills, expand your knowledge, and accelerate your career.
College Benefits
Our excellent sports and fitness facilities can be used free of charge by staff. You can also access a range of discounted hair and beauty treatments at our Academy and Graduate Hair & Beauty Salons, and a staff discount at our Academy Restaurant.
About The City of Liverpool College
The City of Liverpool College is a leading education provider for almost 12,000 students across the Liverpool City Region, from ages 16 and up.
Our passion for nurturing talent and personal approach to teaching makes sure all our students are fully equipped to realise their potential and be empowered to live out their career ambitions.
We believe in opportunity for all and offer access to both academic and vocational courses. From GCSE to degree level, our students achieve some of the highest exam results in the region.
As a recognised leader in skills and education, we are proud to have been named the Liverpool Chamber of Commerce 2024 Skills Provider of the Year, a testament to our deep-rooted commitment to delivering outstanding education that meets the needs of our students and the regional economy. We are also a proud member of the Chartered Institution for Further Education, reinforcing our position as a centre of excellence within the sector. Our recent Ofsted inspection rated us ‘Outstanding’ for Adult Provision and Personal Development, highlighting our dedication to providing life-changing education that empowers learners at every stage of their journey.
Our Mission
To provide high quality skills and education by delivering opportunities for growth to all people and businesses of the Liverpool City Region.
Our Goals
- Deliver world class skills in business
- Provide an outstanding learning and student experience
- Develop the talent for sustainable employment
Safeguarding Our Students
The City of Liverpool College is dedicated to safeguarding and promoting the welfare our learners, and all staff will require an Enhanced DBS check.
Ready to Take the Next Step in Your Career?
Join a dynamic team shaping the future of education in the Liverpool City Region. With over 600 dedicated staff, five campuses, hundreds of courses, and more than 10,000 students, we're proud to be a leader in learning and innovation. Ready to make an impact? Apply now and become part of our journey.
