About this role
An exciting opportunity exists for a Scheduler to join our Asset Management Central Scotland Branch based in Newhouse to work on our busy Reactive contracts.
Job Purpose/Background:
The purpose of the role will be to schedule/update and maintain busy engineer’s daily diaries with reactive repairs and void planning along with various administration tasks in a very fast paced contract
Key Responsibilities:
- Schedule and allocate client jobs
- Monitor and optimise job allocation from Bell IT systems
- Communicate with customers to arrange or reschedule appointments
- Review completed jobs for accuracy, including job notes, photos, and videos
- Issue and close subcontractor jobs, ensuring proper documentation is present
- Address client and customer queries
- Manage and respond to emails as needed
- Clear system dashboards daily and take necessary actions
- Ensure appointments are completed on time and within target
- Work closely with Contract Managers to review and close out operational reports
Knowledge / Experience:
- 2 years’ experience in a similar role is essential
- 2 years' experience in social housing repairs and maintenance contracts
- 2 years' planning trade operatives works
- Previous experience with CAFM systems desirable (full training will be provided)
- Ability to multitask, manage own workload and work in a fast paced environment
- Excellent communication skills, both written and verbal
- Strong planning and organisational skills
- Strong attention to detail and problem solving abilities
- Confidence with of Microsoft packages
Benefits:
- Competitive salary with opportunity to earn up to 25% bonus
- 23 days holiday plus public holidays (increasing with length of service)
- Opportunity to buy and sell holidays
- Referral bonus scheme
- Free flu jabs and Employee Assistance Programme
- Training and development opportunities
Bell Group Key Beliefs:
- Protect our future
- Elevate our environment
- Dare to grow
- Hear and be heard
- Take pride
#JoinBell #BeBell
#INDHP
Job Types: Full-time, Permanent
Pay: £26,000.00-£27,000.00 per year
Benefits:
- Additional leave
- Bereavement leave
- Company pension
- Cycle to work scheme
- Enhanced maternity leave
- Enhanced paternity leave
- Free flu jabs
- Free parking
- Health & wellbeing programme
- On-site parking
- Sick pay
Application question(s):
- MANDATORY RESPONSE REQUIRED: Which of your previous roles does your scheduling and social housing experience come from?
Experience:
- scheduling site operatives works: 2 years (required)
- social housing reactive works: 2 years (required)
Work Location: In person
