Job Overview
We are seeking a proactive and detail-oriented Customer Service Administrator/Data Entry professional to join our dynamic team. In this vital role, you will be the backbone of our customer support and data management operations, ensuring seamless communication, accurate data entry, and efficient administrative processes. Your energetic approach and organizational skills will help us deliver exceptional service and maintain smooth business operations. This paid position offers an exciting opportunity to develop your administrative expertise while contributing to a vibrant team environment.
Responsibilities
- Manage incoming customer inquiries via phone, email, and CRM software, providing prompt and professional assistance
- Enter, update, and maintain accurate customer data using Microsoft Excel, Microsoft Word, and CRM systems
- Support sales administration tasks such as processing orders, generating reports, and updating client records with precision
- Coordinate with internal teams to ensure timely delivery of services and resolve any customer issues efficiently
- Prepare and organize documents, presentations, and reports using Microsoft PowerPoint and Microsoft Office tools
- Maintain organized records of all communications, transactions, and administrative activities for easy retrieval
- Assist with general administrative duties including scheduling appointments, managing calendars via Microsoft Outlook, and handling correspondence
Requirements
- Proven experience in administrative roles or data entry positions with a strong focus on accuracy and efficiency
- Excellent communication skills in English, both written and verbal
- Proficiency in Microsoft Office Suite including Word, Excel, PowerPoint, and Outlook; familiarity with CRM software is highly desirable
- Strong computer literacy with the ability to quickly adapt to new IT systems such as Sage or other accounting/CRM platforms
- Exceptional organizational skills with the ability to prioritize tasks effectively in a fast-paced environment
- Demonstrated time management skills to meet deadlines consistently
- Knowledge of sales administration processes and customer service best practices
- Ability to work independently while collaborating effectively within a team setting
- Attention to detail with a commitment to maintaining high-quality data standards
- Monday-Thursday 8:30am-5:00pm
- Friday 8:30am-4:30pm
Join us in this exciting role where your organizational prowess and enthusiasm will drive our success! We value energetic individuals who are eager to grow their administrative expertise while delivering outstanding customer support. This is a paid opportunity designed for motivated professionals ready to make an impact in a vibrant workplace.
Pay: £25,420.00-£26,000.00 per year
Work Location: In person
