Seren Gobaith Independent Hospital
Job Description
Job Title: Support Worker
Reports to: Nurse in charge
Job Overview:
We are looking for a dedicated and compassionate Support Worker to join our team at Seren Gobaith Independent Hospital. As a Support Worker, you will assist in providing care and support to patients with a variety of mental health conditions. You will work closely with nursing and medical teams to ensure the safety, comfort, and well-being of patients while promoting their recovery and independence within a secure and supportive environment.
Key Responsibilities:
- Patient Support:
- Provide personal care and assistance to patients, including support with daily activities such as eating, personal hygiene and therapeutic activities.
- Encourage and support patients in their recovery, helping them to engage in therapeutic activities and treatment programs.
- Assist in the implementation of care plans, ensuring that patients’ individual needs are met.
- Foster positive relationships with patients, offering emotional support and encouragement.
- Monitoring & Observation:
- Monitor patients' mental and physical well-being, reporting any changes or concerns to the nursing team.
- Assist in managing patient behaviours, de-escalating situations when necessary, and ensuring patient and staff safety.
- Ensure a safe and secure environment for patients, adhering to safety protocols and hospital guidelines.
- Therapeutic Activities:
- Support patients in participating in therapeutic and recreational activities designed to promote their well-being and recovery.
- Encourage social interaction, independence, and skill development by assisting patients with daily living activities.
- Help patients set and achieve personal goals, promoting empowerment and self-esteem.
- Team Collaboration:
- Work closely with registered nurses, mental health professionals, and other support workers to provide holistic care for patients.
- Attend team meetings and contribute to discussions about patient care, behaviour management, and treatment planning.
- Follow care plans and assist in delivering individualized interventions under the guidance of nursing and clinical staff.
- Documentation & Reporting:
- Maintain accurate and up-to-date records of patient care, activities, and progress.
- Document observations, changes in behaviour, and any incidents or concerns, reporting to the appropriate team members.
- Support the nursing team in carrying out assessments and evaluations.
- Patient Advocacy & Safeguarding:
- Promote and protect the rights of patients, advocating for their needs and preferences where possible.
- Adhere to safeguarding policies and ensure patients are always treated with dignity and respect.
- Report any concerns regarding patient welfare or safety to the appropriate person immediately.
- Health & Safety:
- Assist in maintaining a clean, safe, and therapeutic environment for both patients and staff.
- Follow infection control and health and safety procedures, ensuring the safety of both patients and colleagues.
- Participate in maintaining the physical environment of the hospital, ensuring that all equipment is in good working order and any risks are reported.
Qualifications & Requirements:
- Essential:
- No formal qualifications required, but a willingness to learn and develop within the role.
- Compassionate, patient, and empathetic nature with a strong desire to help others.
- Good communication and interpersonal skills, with the ability to work effectively within a team.
- Ability to remain calm and patient when dealing with challenging situations.
- Ability to follow care plans, guidelines, and procedures.
- A flexible approach to work, with the ability to adapt to changing circumstances.
- Desirable:
- A qualification in Health and Social Care (e.g., NVQ Level 2 or 3 in Health and Social Care, or similar).
- Experience working in a mental health or secure care environment.
- Basic knowledge of mental health conditions and common therapeutic approaches.
- First aid certification or other relevant training.
Working Hours:
- Full-time shift pattern working over a 2 week period (including nights, weekends, and bank holidays) to ensure 24-hour care for patients.
Benefits:
- Competitive salary and benefits package.
- Opportunities for professional development and training.
- Access to ongoing education, including courses on mental health and care skills.
- Supportive work environment with a focus on staff well-being.
- Generous pension scheme.
Job Type: Full-time
Pay: £12.71 per hour
Benefits:
- Company pension
- On-site parking
Work Location: In person
