The Global Advertising and Brand Management (GABM) team is responsible for creating marketplace demand and driving commerce for American Express through differentiated and innovative branding, marketing, and experiences. We have an ambitious goal: to be the most admired brand in the Fortune 500, and we aim to deliver on that by doing work that is both creative and effective. The Global Brand Strategy & Insights team sits within GABM and is responsible for accelerating brand consideration globally by delivering robust insights, transformative brand strategies, and key capabilities for marketers across the organization.
The Sr. Associate, Digital Product Management, will be responsible for supporting the execution and delivery of a digital ticketing product portfolio , in partnership with the Product Manager. This role focuses on enhancing the end-to-end ticketing experience to drive customer engagement, satisfaction, and conversion through continuous optimization and feature delivery.
The individual will play a key role in translating business needs into actionable product requirements, supporting the development and optimization of digital ticketing capabilities, and ensuring seamless integration across internal systems and third-party partners. This includes contributing to initiatives across the ticketing journey—such as discovery, purchase, fulfillment, and post-purchase experiences—while leveraging data and insights to inform future opportunities.
Minimum Qualifications
- Experience in a digital product or product-adjacent role, with demonstrated expertise in relevant product skills and practices.
- Strong communication and stakeholder management skills, with the ability to influence partners and drive alignment across teams
- Ability to prioritize and manage multiple tasks and initiatives based on evolving business needs
- Highly organized and detail-oriented, with the ability to connect insights across workstreams and make sound product decisions
- Strong analytical and problem-solving skills, with the ability to derive insights from data, business processes, and stakeholder inputs
- Demonstrated ability to adapt quickly in a fast-paced, dynamic environment and reprioritize as needed
- Proactive, self-starter mindset with a high degree of ownership and accountability for results
- Customer-first mindset with a passion for delivering high-quality digital experiences
Ability to build and maintain collaborative relationships with cross-functional business and technology partners
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Preferred Qualifications
- Experience working in Agile development environments and familiarity with related tools and frameworks
- Familiarity in entertainment ticketing or related industries
Familiarity with Adobe Analytics or similar analytics tools
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Employment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for these positions.
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
