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MERCHANDISER

Merlin Entertainments -
Chertsey

Job details

Full-time

Benefits

Company pension
Employee assistance programme
Employee discount

Qualifications

Microsoft Excel
Sales
Merchandising
Supply chain
Analysis skills
Continuous improvement
Driving
Organisational skills
Communication skills

Full job description

What you'll bring to the team

Merchandiser

Location: Merlin Technical Hub, Thorpe Park Resort, Surrey, KT16 9PN (Hybrid)

We are recruiting for a Merchandiser to join our awesome Commercial Retail Team within our Corporate function!

As a Merchandiser for Merlin Brands, you will play a pivotal role in planning and forecasting retail merchandise across the globe, ensuring the right products are available at the right time while optimising stock investment. Using data-driven insights, you will work closely with Buying, Supply Chain and Attraction teams to maximise sales performance, maintain availability of best sellers and reduce excess or slow-moving stock.

You will support Buying with the development and execution of retail assortment strategies, helping to shape compelling product ranges aligned to commercial objectives. This includes analysing historical performance and trends, forecasting demand at SKU level and recommending actions to drive improvements in revenue, margin and stock efficiency. You will also monitor key KPIs, providing reporting and insights to influence decision-making and enhance overall performance.

In collaboration with cross-functional teams, you will ensure new attractions, stores and product launches are set up for success—balancing assortment, pricing, stock levels and visual presentation to drive customer spend. You will work closely with Supply Chain to manage order placement, ensuring stock targets and budgets are met.

Building strong relationships with regional attraction teams will be key, enabling you to gather local insights and respond to trading conditions effectively. You will act as a key point of contact for merchandising queries, proactively resolving challenges and identifying opportunities for improvement, while contributing to continuous enhancement of merchandising processes and systems.

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Qualifications & Experience

Proven experience in merchandising is essential, able to operate with a degree of autonomy and influence
Advanced proficiency in Microsoft Excel; experience with merchandising or inventory systems is essential
Exceptional prioritisation skills, with the ability to adapt to changing priorities
Strong analytical and forecasting skills with excellent attention to detail
Ability to interpret sales performance data and translate insights into actionable plans
Strong organisational skills with the ability to manage multiple priorities and stakeholders
Excellent communication and relationship-building skills across cross-functional teams
Proactive problem-solving mindset with a continuous improvement approach
Experience working with supply chain processes, stock management and forecasting cycles
Understanding of pricing, margin and stock efficiency drivers
Experience working with international suppliers is advantageous
Familiarity with branded retail or entertainment environments is beneficial

Benefits

40% discount off LEGO® sets and products on the online LEGO Store!

Merlin Magic Pass: 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world!
25% discount in Merlin retail shops and restaurants (a brilliant extra treat when you’re using your Magic Pass to visit!)
Staff discount codes for Merlin Annual Passes to gift to loved ones!

Private pension scheme
Life assurance scheme
Employee assistance programme
Access to Perks at Work which 30,000+ national & local employee discounts
Ongoing training & development

About Merlin

A job with Merlin isn’t like a job anywhere else. With attractions around the world, from rollercoasters to wax figures, we don’t trade in suits, handshakes or briefcases. We trade in fun. In smiles, shrieks and spine-tingles. In Memories. In magic. But there are no tricks behind our magic. Instead, there are people like you. Passionate, dedicated people who are committed to making sure our worldwide attractions and guests’ experiences are the best they can be.

If you have any questions or if you require any reasonable adjustments, because of a disability or medical condition, please contact us by email at [email protected] and one of the team will get back to you as soon as possible.

Pay Range

Competitive

At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters!

Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.

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