We are currently looking for a confident and friendly Night Porter to join the Front Office Night team at SCHLOSS Roxburghe Hotel. This is a permanent, part-time position, 32 hours per week, working 4 nights over 7. Shift times are 9.30pm to 6am.
We offer a competitive salary of £13.23 per hour plus gratuities* and excellent employee benefits.
*Gratuities (tips) are an additional charge added onto services and are paid to all employees on a pro-rata basis regardless of your role. The amount is not guaranteed and is depended on service charge paid.
Based at the heart of the hotel, the Night Porter provides the warm and authentic Scottish welcome to all of our guests. You are responsible for the first and last impression for our guests and to ensure the guests in-house journey is a consistent guest service experience from arrival through to departure.
Your Key Responsibilities:
· Ensure every guest that arrives overnight is provided with a warm welcome to the hotel and estate
· Assist guests with their luggage needs for late arrivals and early departures, working closely with the Night and evening team to ensure a smooth service
· Assist guests with directions and information regarding SCHLOSS Roxburghe’s activities, services, hours of operation and local areas of interest
· Engage and interact with our guests creating magical and memorable moments during the time at SCHLOSS Roxburghe
· Valet park our guests cars and complete airport transfers when required
· Attend to guest requests and requirements throughout their stay, adding your personal recommendations and touches
· Manage errands including deliveries and collections from guest rooms overnight
· Show your creativity and think outside of the box to create an exceptional guest experience
· Support the Housekeeping team overnight by performing basic housekeeping tasks including but not limited to; changing towels, performing turndown service and assisting with room moves
· Provide in-room dining service overnight and early breakfast deliveries
· Ensure that all Front of House areas, including outside, are clean and clear of debris
· Refill all Front of House stock in preparation for the morning teams arrival
· Recognise that operations must run 24 hours, 7 days a week, without interruption
· A high level of confidentiality and discretion towards guests and colleagues is to be maintained at all times
Your Knowledge & Capabilities:
· Have a warm and welcoming smile and a positive attitude
· You are friendly, courteous, and helpful
· You are an excellent communicator with the ability to communicate effectively with people at all levels
· You are enthusiastic and can build genuine and trusting relationships with guests and colleagues
· You are knowledgeable about the local area
· You are a night owl and available to work overnight
Proven Experience/Qualifications:
· Experience in the hospitality industry, preferably in a comparable position or industry, desirable
· Experience in a customer or guest facing role desirable
· Full, current and clean driving UK driver’s licence is essential
Your Employee Benefits:
· Share of gratuities on a pro-rata basis
· 30 days paid holiday after 1 year of service
· 50% discount on food & beverage for Employee and up to 4 guests
· 30% discount in our Pro Shop
· Free meals whilst on shift
· Free golf membership
· Free on-site parking
· Recommend a friend scheme
· Quarterly recognition programme
· Employee and Family rates and discounts in Hyatt hotel upon availability
· Employee discounts at our 12.18 Hotel Collection
· Access to exclusive perks, offers, and discounts on our colleague platform
· Telus Health employee assistance program, offering support and confidential advice for you and your family when you need it most
· Access to wellbeing articles, podcasts, tools and resources
Pay: £13.23 per hour
Benefits:
Work Location: In person
