L&I Eaton Accident Repair Centre are looking for an experienced and professional Customer Service Advisor to join our growing team in Edinburgh.
This is a fantastic opportunity to join one of the UK’s leading independent vehicle repair groups, working in a modern, fast-paced bodyshop environment with ongoing training and long-term career opportunities.
We’re looking for someone who is enthusiastic, confident dealing with customers, organised, and able to deliver excellent service throughout the repair process.
About the Role
As a Customer Service Advisor, you’ll be the main point of contact for customers while their vehicle is being repaired.
Your responsibilities will include:
- Speaking with customers by phone, email and face-to-face
- Keeping customers updated throughout the repair process
- Booking vehicle collections and deliveries
- Liaising with insurance companies and third parties
- Handling customer queries and resolving issues professionally
- Carrying out customer satisfaction and follow-up calls
- Supporting the wider office team in a busy environment
What We’re Looking For
- Minimum 2 years’ customer service experience
- Excellent communication and organisational skills
- Professional and friendly manner
- Ability to work well in a fast-paced environment
- Strong attention to detail
- Good computer skills and ability to learn new systems
- Team player with a positive attitude
Experience within the motor trade or accident repair industry would be an advantage, but full training will be provided for the right candidate.
About Us
Founded in Manchester in 1953, L&I Eaton has grown into one of the UK’s largest independent vehicle repair groups, with 15 sites across Scotland, Northern and Central England.
We work with leading insurers including Direct Line, Churchill, Aviva and Hastings, and repair over 20,000 vehicles each year across our network.
Our reputation is built on quality workmanship, exceptional customer service and investing in the latest repair technology and staff development.
Why Join Us?
- Modern working environment
- Full training and support provided
- Stable and growing company
- Career progression opportunities
- Supportive team atmosphere
If you are reliable, motivated and passionate about delivering excellent customer service, we would love to hear from you.
Apply now to join a growing company with an excellent reputation in the motor repair industry.
Job Type: Full-time
Pay: Up to £13.00 per hour
Benefits:
- Canteen
- Company events
- Company pension
- Employee discount
- Free parking
- Life insurance
Application question(s):
- Briefly describe the reason why you are applying for this job.
Experience:
- Customer service: 2 years (required)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
