Company Overview
Best Western Calcot Hotel is a welcoming establishment located just outside Reading City Centre. We pride ourselves on providing exceptional hospitality and memorable experiences for our guests, supported by a dedicated team committed to excellence.
Summary
We are seeking a Front Office Assistant to join our dynamic team at Best Western Calcot Hotel in Reading. This role is vital in ensuring our guests receive outstanding service from check-in to check-out, reflecting our commitment to hospitality excellence.
Responsibilities
- Greet and assist guests with warmth and professionalism.
- Manage check-in and check-out procedures efficiently.
- Handle guest inquiries and resolve issues promptly.
- Coordinate with housekeeping and maintenance teams to ensure guest satisfaction.
- Maintain accurate records of reservations and guest information.
- Promote hotel services and amenities to enhance guest experience.
- Support team members in daily front desk operations.
- Qualifications
- Proven experience in hotel reception or guest services.
- Excellent communication skills in English; proficiency in additional languages is a plus.
- Strong interpersonal skills with a friendly, professional demeanor.
- Ability to multitask and remain calm under pressure.
- Knowledge of hotel management software is preferred.
- Bilingual abilities are highly desirable.
- A proactive attitude and team spirit are essential.
- Call-To-Action
If you are passionate about delivering exceptional guest experiences and thrive in a vibrant hospitality environment, we invite you to embark on this rewarding journey with us. Join Best Western Calcot Hotel today and help create memorable stays for our guests!
Pay: £12.71 per hour
Benefits:
- Employee discount
- Health & wellbeing programme
- On-site parking
Work Location: In person
