Assistant Conference & Banqueting Duty Manager – The Bedford Swan Hotel
£33,0000 per annum + TRONC
Job Summary
The Bedford Swan Hotel, located right on the Great Ouse River, is one of Bedford’s landmark hotels, a busy 137-bedroom hotel with a thermal spa, high-end brasserie, afternoon tea room, and a thriving Conference & Banqueting department.
The hotel revolves around delivering exceptional guest experiences, and our team takes great pride in putting the guest first. We are part of Distinct Group Ltd, who operate hotels and hospitality venues focused on service excellence, teamwork, and guest experience. We are proud members of the Hoteliers’ Charter, committed to fairness, inclusion, and employee wellbeing.
We are looking for an Assistant Conference & Banqueting Duty Manager who is passionate about hospitality, enjoys leading from the floor, and thrives in a fast-paced operational environment. This is a hands-on role focused on supporting the day-to-day delivery of conferences, meetings, weddings, private events, and banqueting operations, ensuring every event is delivered to the highest standard.
This position is ideal for an experienced Conference & Banqueting Supervisor, Events Team Leader, or Duty Manager looking to take the next step within hotel events and banqueting operations.
What you will be doing
You will support the day-to-day operation of the hotel’s Conference & Banqueting department, ensuring excellent guest service and smooth operational delivery across conferences, meetings, weddings, and special events.
Working with the department manager, you will supervise the Conference & Banqueting team on the floor, oversee event set-up and breakdown, support opening and closing procedures, and ensure all function rooms are prepared to the highest standards.
Working closely with the Conference & Banqueting Manager, Food & Beverage Operations Manager, and wider hotel management team, you will ensure staffing levels, guest experience, cleanliness, and service standards are consistently delivered throughout every event.
You will also assist with team training, guest issue resolution, stock control procedures, event coordination, and maintaining compliance with food safety, licensing, and health & safety standards.
What you will bring to the team
You will have previous experience within hotel Conference & Banqueting, events, food and beverage, or hospitality operations at Supervisor, Team Leader, or Duty Manager level.
You will be organised, hands-on, and confident leading teams during busy conferences, weddings, and large-scale events.
You will have excellent communication skills, a positive attitude, and a genuine passion for hospitality and guest experience. The ability to remain calm under pressure, support colleagues, and deliver operational standards consistently is essential.
Experience in coordinating event service, managing multiple functions, and working within a busy hotel environment would be advantageous.
What's on Offer?
- Up to £33,000 per annum + TRONC.
- 42.5-hour contract.
- Genuine career development within a growing hotel group.
- Staff discounts on accommodation, food, and beverage.
- Access to retail, leisure, and lifestyle discount platform.
- Wellbeing support, including 24/7 Employee Assistance Programme and Virtual GP.
- Cycle to Work and pension schemes.
- Employee of the Month and Employee of the Year rewards.
- Length of Service rewards.
If Bedford Swan Hotel sounds like an exciting opportunity for your next career move, we would love to hear from you.
Send us your CV and tell us why you would be a perfect fit for us.
Pay: £33,000.00 per year
Benefits:
- Cycle to work scheme
- Discounted or free food
- Employee discount
Work Location: In person
