Job Overview
We are seeking an experienced, dynamic and organized GP Reception Supervisor to lead our front desk team in providing exceptional patient service within a busy medical practice. This vital role involves overseeing daily reception operations, ensuring smooth patient flow, and maintaining a welcoming environment for all visitors. The ideal candidate will possess strong office and administrative experience, demonstrate leadership qualities, and thrive in a fast-paced healthcare setting. Your energy and proactive approach will help foster an efficient, friendly atmosphere that supports both patients and staff alike.
Duties
- Supervise and coordinate the daily activities of the reception team to ensure efficient patient check-in and check-out processes
- Oversee appointment scheduling, cancellations, and patient inquiries with professionalism and accuracy
- Maintain organized patient records and manage administrative tasks such as data entry, filing, and correspondence
- Ensure compliance with practice policies, confidentiality standards, and health information regulations
- Assist in training new staff members and providing ongoing support to team members to promote high performance
- Handle escalated patient concerns or complaints promptly, ensuring positive resolutions
- Collaborate with medical staff to optimize clinic operations and improve patient experience
Experience
- Proven GP reception supervisor experience with a focus on administrative duties in a healthcare or similar environment
- Used clinical system EMIS
- Previous supervisory or team leadership experience in an office setting is highly desirable
- Strong organizational skills with the ability to multitask effectively under pressure
- Excellent communication skills, both verbal and written, with a friendly yet professional demeanor
- Familiarity with appointment scheduling systems and electronic health records is advantageous
- Ability to adapt quickly to changing priorities while maintaining attention to detail
Join us in creating a welcoming space where patients feel valued and supported! We’re dedicated to fostering a positive work environment that encourages growth, teamwork, and excellence in healthcare administration.
Pay: From £12.90 per hour
Benefits:
- Free parking
- On-site parking
Work Location: In person
