Shnuggle design and sell award-winning baby products worldwide, operating from our head office in Newtownards. We have a fantastic opportunity to be part of a successful and growing company.
We are looking to recruit a part-time Customer Service Adviser to join our team. The successful candidate will be a proactive, helpful and enthusiastic individual who customers can trust to provide expert advice on all Shnuggle products.
Hours can be flexible to work around the successful applicants needs, and an opportunity to develop to a full time role.
The most important aspect of this role is the person should be friendly, kind and helpful, as you are the front face of Shnuggle in all customer engagements. Your aim is to resolve every query with a postive outcome for our customer.
Reporting to the Head of Operations, your core responsibilities will be:
- Answering incoming calls & emails and dealing with them appropriately.
- Responding to questions on Social media, live chats and monitor customer reviews.
- Resolving customer queries, complaints and returns efficiently.
- Logging product information and sharing with the relevant departments.
- Offering support to team members and other duties as required.
- Adhering to GDPR compliance.
- General office admin
Qualifications
- 8 GCSE at A-C including Maths and English
Essential Skills
- A kind and helpful manner by phone and by email
- Excellent organisation and time management skills.
- Experience in a customer service role.
- Confident, friendly and professional telephone manner.
- Proficient with Microsoft Word & Excel with the ability to learn new systems.
- Understanding of customer confidentiality.
- Strong verbal and written communication skills with attention to detail.
To apply please send an up to date CV and covering letter using the essential skills to demonstrate why you are suitable for the role.
Closing Date is Friday 11th June, with interviews to follow.
Job Type: Part-time
Pay: £18,000.00-£22,000.00 per year
Expected hours: No less than 15.0 per week
Benefits:
- Casual dress
- Company events
- Company pension
- On-site parking
Application question(s):
- This role is office based in Newtownards, County Down. Are you located close enough that the commute to work isn't to far for you. We prefer candidates within a 15 mile radius (Newtownards, Comber, Bangor, Ards Peninsula, Holywood, etc)
Work Location: In person
