About the Role
Chill Mail Services Ltd provides professional mail handling, document processing, fulfilment, dispatch, and business distribution services.
We are seeking an organised and dependable Mail Services Manager to oversee daily mailroom operations, coordinate employees, maintain service standards, and ensure that incoming and outgoing items are processed accurately and securely.
You will manage workflows, monitor delivery schedules, resolve operational issues, maintain accurate records, and work closely with clients, couriers, suppliers, and internal departments.
This position is suitable for an experienced professional with a background in mail services, logistics, fulfilment, distribution, facilities support, or office operations.
Why Join Us?
Operational Responsibility
Take ownership of daily mail processing, dispatch schedules, team performance, and service quality.
Professional Environment
Work within an organisation focused on accuracy, security, dependable delivery, and responsive client support.
Career Development
Expand your experience in mailroom management, logistics coordination, client services, and process improvement.
Varied Responsibilities
Work across operations, team supervision, reporting, supplier coordination, and customer service.
Key Responsibilities
- Manage daily incoming and outgoing mail operations
- Coordinate mail sorting, scanning, processing, collection, and dispatch
- Allocate workloads and monitor team productivity
- Ensure letters, parcels, documents, and deliveries are handled accurately
- Monitor courier collections and scheduled delivery services
- Maintain accurate dispatch, tracking, and proof-of-delivery records
- Review service requests and prioritise urgent or confidential items
- Resolve routine delivery, collection, and processing issues
- Communicate with clients, couriers, suppliers, and internal teams
- Monitor service levels, turnaround times, and processing accuracy
- Prepare operational reports and performance summaries
- Manage mailroom supplies, equipment, and service requirements
- Support employee training and procedural guidance
- Identify opportunities to improve efficiency and service quality
- Assist with client onboarding and new service arrangements
- Ensure confidential documents are processed and stored securely
- Follow data-protection, workplace-safety, and company procedures
- Escalate significant service or security concerns appropriately
What We Are Looking For
Experience
- Four or more years of experience in mail services, logistics, distribution, fulfilment, facilities, or office operations
- Previous experience supervising employees or coordinating daily workflows
- Experience working with courier companies and delivery providers
- Experience maintaining operational records and preparing reports
- Experience resolving service and delivery issues
Skills
- Strong operational and team-management abilities
- Excellent organisation and workload-planning skills
- Good understanding of mail processing and distribution procedures
- Strong attention to accuracy, security, and confidentiality
- Clear written and verbal communication
- Effective problem-solving and decision-making abilities
- Ability to manage deadlines and changing priorities
- Confident client and supplier communication skills
- Competence with Microsoft Office, tracking systems, and business databases
- Ability to review operational information and prepare reports
- Professional and dependable working style
Education
- GCSEs or equivalent qualifications preferred
- Qualifications in Business Administration, Logistics, Operations, Facilities Management, or a related subject are beneficial
- Relevant professional experience may be considered in place of formal qualifications
Pay: £42,000.00-£52,000.00 per year
Benefits:
- Company pension
- Health & wellbeing programme
- Private dental insurance
- Private medical insurance
Work Location: In person
