LeMieux is the UK’s fastest-growing equestrian and lifestyle brand, with a global community and big ambitions. Our success is driven by talented people who share our passion for innovation, collaboration, and excellence.
We are looking for a Returns Administrator to join our Returns team and help deliver an efficient, customer-focused returns experience.
What You’ll Do
As a Returns Administrator, you will be responsible for processing customer returns and refunds whilst also supporting customers directly with returns-related enquiries. You will work closely with Customer Service, Warehouse, Product Design and Ecommerce teams to ensure returns are processed accurately and efficiently and reporting any issues effectively to the necessary teams.
The returns journey is a key part of the overall brand customer experience, building retention and loyalty when delivered correctly. This role will play an important part in helping customers feel supported throughout their journey with us.
- Processing customer returns accurately and efficiently through internal systems.
- Reviewing returned products and updating return outcomes in line with company processes and policies.
- Supporting customers with returns and refund enquiries across email, phone and customer service systems.
- Helping resolve customer issues relating to returns, exchanges, refunds and order discrepancies.
- Ensuring customer communication is as effective as possible and customers are kept updated throughout the returns journey.
- Working closely with Warehouse teams to ensure returned orders move through
- Escalating issues or exceptions to the Returns Supervisor where required.
- Monitoring incoming returns and helping prioritise workloads to support service levels.
- Maintaining accurate records and ensuring customer information and return data are updated correctly.
- Identifying opportunities to improve returns processes and customer experience.
- Supporting the wider team in delivering fast, professional and customer-focused service.
This position is full-time, Monday to Friday, based at our East Wellow office near Romsey.
What You’ll Bring
- Positive attitude and willingness to learn.
- Strong attention to detail and accuracy.
- Good organisation and time management skills.
- Strong communication skills with a professional approach.
- Comfortable working with systems and learning new processes.
- Problem-solving mindset and willingness to take ownership.
- Strong equestrian knowledge of customer and products.
- Previous administration, retail, warehouse or customer service experience.
- Experience working with customer systems or order platforms.
- Experience handling customer queries.
- Confidence using technology and learning new systems.
Success in this role is not just about processing returns – it is about helping create a positive customer experience during an important part of the customer journey.
Why Join LeMieux?
Founded in 2006, LeMieux is the UK’s fastest-growing equestrian and lifestyle brand with a global presence. Driven by innovation and passion for horses and riders, we’re expanding our 150-strong team based in our Romsey HQ and looking for exceptional people to join us on our journey.
We’re on a mission to be the most exciting equestrian brand on the planet. To get there, we need exceptional people who thrive in a fast-paced, creative environment and a culture that values innovation, collaboration, and problem-solving. Whether you ride or not, you’ll share our energy, determination, and obsession with delivering excellence for our community.
From financial security to time with your loved ones (on two legs or four), we continually invest in our employees.
We are committed to creating a diverse, inclusive, and equitable workplace where everyone feels valued and empowered to thrive. We believe that varied perspectives drive innovation and strengthen our team. We welcome applications from individuals of all backgrounds, experiences, and identities - including but not limited to race, ethnicity, gender, age, disability, sexual orientation, and neurodiversity. We are an equal opportunity employer and actively promote an environment of respect, support, and opportunity for all. Please let us know if you require any reasonable adjustments throughout the application process.
Job Types: Full-time, Permanent
Benefits:
- Casual dress
- Employee discount
- Free parking
- On-site parking
Work Location: In person
