Job Summary
We are seeking an energetic and detail-oriented Storage Facility Manager to oversee the daily operations of our storage facility. In this vital role, you will ensure smooth management of storage units, maintain excellent customer service, and uphold safety and security standards. Your leadership will drive operational efficiency, foster positive client relationships, and support the overall success of our storage services.
Duties
- Manage daily operations of the storage facility, including unit rentals, returns, and maintenance
- Provide exceptional customer service by assisting clients with inquiries, reservations, and payments
- Conduct data entry accurately into management software systems such as Yardi or similar platforms
- Oversee administrative tasks including filing, record keeping, and reporting to ensure compliance and efficiency
- Maintain phone etiquette when handling calls from customers, vendors, or team members
- Upsell additional storage options or services to maximize revenue opportunities
- Ensure facility security by monitoring access points, conducting regular inspections, and enforcing safety protocols
Requirements
- Proven experience with office administration, data entry, or facility management roles
- Familiarity with Yardi property management software or similar systems is highly preferred
- Strong organizational skills with attention to detail in record keeping and administrative tasks
- Excellent communication skills with professional phone etiquette and customer service orientation
- Ability to multitask efficiently in a dynamic environment while maintaining a positive attitude
- Previous experience in sales or upselling techniques is a plus
- Basic knowledge of security procedures and safety standards within storage facilities
Pay: £54,000.00 per year
Benefits:
- Cycle to work scheme
- Discounted or free food
- Free or subsidised travel
- Private medical insurance
Work Location: In person
