Job Specification: Call Centre Advisor
Salary up to £26,000
Location: Ilford
Industry: Automotive Insurance (Warranty & GAP Cover)
Company: Growing provider working with major brands including Ford and AA
Employment Type: Full-Time
About the Role
We are a rapidly expanding automotive insurance company seeking a proactive and customer-focused Call Centre Advisor to join our Ilford team. You will be responsible for handling warranty and GAP insurance quotations for both new and existing customers, as well as supporting customer enquiries related to cancellations, amendments, and general policy requirements.
This role is ideal for someone with strong telephone-based customer service experience and a positive, solution-driven attitude. Previous experience in a call centre, automotive, or insurance environment is beneficial but not essential.
Key Responsibilities
- Provide accurate and timely warranty and GAP insurance quotations to customers and dealership partners.
- Handle inbound and outbound calls in a professional manner.
- Support existing customers with policy amendments, renewals, cancellations, and general queries.
- Maintain up-to-date knowledge of company products, terms, and compliance requirements.
- Log and update customer information and interactions in the CRM system.
- Build positive relationships with dealership clients including Ford, and other partners.
- Ensure high levels of customer satisfaction by delivering clear, friendly, and knowledgeable assistance.
- Work collaboratively with colleagues to meet team KPIs and service standards.
Skills & Experience Required
- Previous telephone-based or face to face customer service experience (min 2 years essential).
- Strong communication skills, both verbal and written.
- Happy to work shifts including evenings and weekends on rotational basis
- A positive and professional approach when handling customer enquiries.
- Ability to manage workloads, multitask, and remain calm under pressure.
- Good attention to detail and accuracy when processing data and quotations.
- Confidence using computer systems and CRM platforms.
Desirable (but not essential)
- Previous experience working in a call centre, automotive, insurance, or Financial Services environment.
- Knowledge of warranty or GAP insurance products.
- Experience working with dealership networks or customer-facing retail clients.
What We Offer
- Competitive salary and performance-based incentives.
- Friendly, supportive working environment with opportunities for growth.
- Full training on products, systems, and industry regulations.
Core working hours
- Monday–Friday: 8:30am–8:00pm
- Saturdays: 9:00am–1:00pm
Working hours will be allocated on a rotational shift basis to ensure appropriate coverage across the business operating hours.
The contracted working hours will be 37.5 hours per week with Saturdays paid as overtime when worked.
Currently working hybrid 3 days in the office 2 days from home per week
(You will be expected to work fulltime in the office for the first 1-2 months whilst training)
Job Type: Full-time, Permanent
Additional pay:
- Yearly bonus
- Saturday paid overtime
Benefits:
- Company pension
- Work from home
Expected start date: Sept 2026
Job Types: Full-time, Permanent
Pay: Up to £26,000.00 per year
Benefits:
- Company pension
- Work from home
Application question(s):
- Are you computer literate?
- Do you have experience of working in telephone customer services?
Experience:
- customer service: 2 years (required)
Work Location: In person
