The Role
We’re looking for a friendly, reliable Customer Service Assistant to join our team and help ensure every customer has a smooth and positive rental experience. You’ll be the first point of contact for enquiries and support, communicating with customers via phone, email, and in person.
This is a hands-on, customer-facing role ideal for someone who enjoys problem-solving, takes pride in great service, and thrives in a fast-paced, collaborative environment.
Key Responsibilities
- Customer Support: Respond to customer enquiries by phone, email, and in person — always with a helpful, timely, and friendly approach.
- Order Coordination: Assist with placing and managing bookings, including updating customers on order status and logistics.
- Problem Solving: Help resolve customer concerns quickly and professionally, flagging any issues to the wider team.
- Service Experience: Represent WhyBuy in a warm, professional manner throughout the entire customer journey.
- Inventory & Prep Support: Help check, clean, and prepare items before and after rentals to maintain high quality standards.
- Office & Warehouse Support: Assist with general admin tasks, stock checks, tidying, and keeping shared spaces organised.
- Website Product Updates: Adding new products to the website and updating existing ones.
What We’re Looking For
- Excellent communication and people skills
- Previous experience in customer service, retail, hospitality, or admin
- Confident using computers, email, and booking systems (training provided)
- Organised, reliable, and able to manage multiple tasks at once
- Proactive and positive with a strong attention to detail
- Comfortable with some hands-on work
Perks & Benefits
- 28 days holiday (including bank holidays)
- Staff discounts on rentals
- Casual dress code
- Supportive, friendly working environment
Why Work at WhyBuy?
WhyBuy is an eco-conscious, fast-growing company changing the way people access everyday items — helping them save space, reduce waste, and live more sustainably. As a Customer Service Assistant, you’ll play a key role in making that experience seamless and enjoyable. If you love helping people and take pride in getting the details right, we’d love to hear from you.
Job Types: Part-time, Permanent
Pay: £13.50-£14.00 per hour
Benefits:
- Casual dress
- Employee discount
- Store discount
Work Location: Hybrid remote in London NW11
