Hunter Stoves is looking for a proactive, organised and customer-focused Sales Support & Account Management Executive to join our team.
This is a varied role that sits at the heart of the business, supporting our customers, sales team and senior leadership team. The position would suit someone who enjoys building strong working relationships, solving problems, keeping things organised and helping a busy team move projects and priorities forward.
About the Role
As Sales Support & Account Management Executive, you will be an important point of contact for our trade customers and retail partners. You will help ensure orders are processed accurately, customer queries are handled professionally and any issues are resolved quickly and effectively.
Alongside supporting customers and the sales team, this role will also involve assisting the senior leadership team with administrative tasks, meeting notes, timeline management and general project support. From time to time, you may also attend trade shows, customer meetings and industry events as part of the Hunter Stoves team.
This is a hands-on role for someone who is positive, detail-focused and happy to get involved wherever needed.
Key Responsibilities
- Taking and processing customer orders accurately and efficiently
- Supporting trade customers and retail partners with order updates, product information and general account queries
- Responding to customer enquiries by phone and email in a professional and helpful manner
- Helping to resolve issues quickly and calmly, escalating where required
- Supporting the sales team with customer follow-ups, information gathering and account administration
- Building strong working relationships with customers, retailers and internal teams
- Keeping internal systems, customer records and order information up to date
- Assisting with meeting preparation, taking notes and tracking agreed actions
- Helping to manage timelines for projects, events and business priorities
- Supporting the senior leadership team with administrative tasks and project coordination
- Assisting with preparation for trade shows, customer meetings and industry events
- Attending trade shows and meetings when required
- Working closely with colleagues across sales, marketing, operations, finance and logistics to ensure a smooth customer experience
- Proactively identifying ways to improve processes, communication and customer support
About You
We are looking for someone who is organised, personable and confident communicating with customers and colleagues. You will enjoy being part of a team, take pride in doing things properly and be able to manage a varied workload with accuracy and care.
You will be the kind of person who follows things through, asks the right questions and stays calm when priorities change. A positive attitude, attention to detail and willingness to support the wider business are essential.
Skills and Experience
- Previous experience in sales support, account management, customer support or administration
- Excellent written and verbal communication skills
- Strong organisational skills and attention to detail
- Confident speaking with customers by phone and email
- Ability to manage multiple tasks and priorities
- Good problem-solving skills and a practical approach
- Comfortable taking meeting notes and following up on actions
- Good IT skills and confidence using office systems
- A proactive, helpful and team-focused attitude
- Experience in manufacturing, trade sales, interiors, heating, retail or home improvement would be beneficial, but is not essential
What We Offer
- A varied role within a growing UK business
- The opportunity to work closely with sales, marketing, operations and senior leadership
- Involvement in trade shows, customer events and new business projects
- A supportive team environment
- The chance to make a real contribution to the continued growth of Hunter Stoves
How to Apply
Please send your CV and a short covering note explaining why you would be a good fit for the role.
Pay: £25,420.00-£28,000.00 per year
Benefits:
- Bereavement leave
- Casual dress
- Company pension
- Employee discount
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- Health & wellbeing programme
- On-site parking
Experience:
- Sales: 2 years (required)
- Administrative: 2 years (required)
Location:
- Exeter EX1 3QS (preferred)
Work Location: In person
