Looking for more than just another customer service job?
Join Monster Group, one of the UK's fastest-growing eCommerce businesses, where you'll help solve real customer problems, be part of a supportive team, and have genuine opportunities to grow your career.
Whether you already have customer service experience or you're enthusiastic, quick to learn, and passionate about helping people, we'd love to hear from you.
What You'll Do:
As a Customer Service Advisor, you'll be the friendly voice behind our brand, helping customers across phone, email, and our ticketing system. Every day is different, and you'll play a key role in making sure our customers receive outstanding service.
Your responsibilities will include:
- Responding to customer enquiries by phone, email, and our ticketing system.
- Helping customers with spare part requests, returns, warranties, claims, and general queries.
- Liaising with courier companies to resolve delivery issues and keep customers informed.
- Managing enquiries across multiple online marketplaces while maintaining Monster Group's friendly tone of voice and high customer service standards.
- Finding practical, creative solutions that go above and beyond customer expectations.
- Working closely with colleagues to deliver an exceptional customer experience.
- Helping us improve by contributing to our customer feedback and service standards.
Skills We Love:
- Excellent written and spoken English.
- A positive, can-do attitude and the ability to stay calm under pressure.
- Strong problem-solving skills and confidence making decisions.
- Great attention to detail and the ability to manage multiple tasks.
- Good IT skills, including Microsoft Office.
- The ability to work well independently and as part of a team.
- A willingness to learn and develop.
- Strong multitasking skills with a keen eye for detail.
- Tech-savvy, especially with Microsoft Office.
- Technical knowledge is a bonus but not required—we'll help you learn.
- Previous customer service experience (preferred but not essential).
Working hours, location & salary:
The role is a full-time, 12-month fixed-term contract, starting between 8.00am and 9.30am and finishing between 4.00pm and 5.30pm (37.5 hours per week with a 30-minute or 1-hour lunch break). You will be based at our modern offices near York (YO60 6PG) five days a week, so having your own transport is essential.
Starting salary from £24,875, with regular salary reviews and opportunities to develop as you grow within the business.
About Monster Group
We’re committed to building a positive and inclusive workplace where everyone can thrive. We champion diversity and equal opportunities and believe in creating an environment built on respect, collaboration, and innovation. We welcome applications from people of all backgrounds, and applicants must have the legal right to work in the UK.
At Monster Group, work is more than just a job - it’s a place to have fun, grow, and make an impact. You’ll be supported to develop, learn, and thrive while living our values every day. On top of that, we offer a great range of benefits to support you at work and beyond.
If you're looking for a role where you can learn, grow, and make a real impact every day, we'd love to hear from you. Apply today and become part of the Monster Group team!
Pay: From £24,875.00 per year
Benefits:
- Casual dress
- Company events
- Employee discount
- Free parking
- Health & wellbeing programme
- On-site parking
Ability to commute/relocate:
- York YO60 6PG: reliably commute or plan to relocate before starting work (required)
Experience:
- Customer service: 1 year (required)
Licence/Certification:
- Driving Licence (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
