Heat Pump Manager
Leeds Office
Full Time
About Zuno
When you join Zuno, you join more than a trailblazing installation company. You become part of a rapidly growing team of experts. A proud partner with E.on, EDF Energy, Worcester Bosch, B&Q, Tesla, and Rangers/Watford Football Clubs – among others. Backed by Brookfield and a part of the HomeServe group, a team that works together to empower our customers' homes and lives.
Zuno offers…
A great team culture – You will work across departments to make incredible things happen. Then, celebrate regularly with team socials and annual parties.
A market-leading tech platform – Our team of developers is constantly improving our award-winning platform to support customers and engineers.
Employee progression – We're passionate about our products and enjoy helping others. We also encourage extra training to support career progression.
Customer champions – Our unique online journey empowers our customers. And through our award-winning app, we provide ongoing five-star support throughout the lifetime of our products.
Award-winning products – We work with leading manufacturers to install high-quality products, with many being Which? and Quiet Mark approved.
Global investors – We're proud to be backed by Brookfield and part of the HomeServe Group
Job Summary:
We are seeking an experienced and results-driven Heat Pump Manager to lead the delivery, coordination, and strategic development of our heat pump installation and service operations. This role involves overseeing end-to-end project delivery, managing technical teams, and working closely with stakeholders to support growth, The ideal candidate will have a strong background in heat pump technology (air source and/or ground source), team management, and regulatory compliance in the renewable energy or HVAC industry.
Key Responsibilities:
Manage and coordinate the design, installation, and commissioning of heat pump systems for clients.
Lead a team of engineers, installers, and coordinators, ensuring high standards of technical delivery and customer service. Provide technical support and guidance on heat pump system design, sizing, and performance.
Ensure compliance with industry regulations and quality standards.
Develop and maintain project plans, budgets, and schedules to ensure timely and cost-effective delivery.
Work closely with sales, procurement, and customer service teams to support smooth handovers and operational readiness.
Stay up to date with industry trends, emerging technologies, and government schemes.
Monitor and improve installation quality and efficiency through regular audits and process improvements.
Liaise with clients and stakeholders to manage expectations, resolve issues, and ensure satisfaction.
Leadership Qualities:
We are passionate about creating a positive working environment and collaborative team culture, so it’s essential that as a people manager, you can make this happen within your team.
- You should be passionate about your team’s development and wellbeing and support this
through regular feedback, coaching, and check-ins.
- Our business is fast paced, so it’s essential that you can make decisions under pressure whilst meeting KPIs and delivering great results.
- Work towards continuous development of processes to optimise performance and output.
- Ensure the team is compliant with data management and industry regulations and standards through guidance and support.
- Build great working relationships with stakeholders, ensuring that their needs are met.
What we are looking for:
Proven experience in managing heat pump projects or similar renewable energy installations.
Strong technical understanding of air source and/or ground source heat pump systems.
Demonstrated ability to lead and manage operational teams.
Familiarity with industry standards, building regulations, and heating policies.
Excellent project management, communication, and problem-solving skills.
NVQ Level 3 in Plumbing, Heating, or equivalent trade qualification.
Experience with heat pump design software and CAD tools.
Health & Safety qualifications
Benefits:
30 days annual leave + bank holidays
Private medical cover with Aviva
4 x salary Death in Service cover with Zurich
Enhanced Family friendly policies
Salary sacrifice pension matched up to 6%
Ongoing training & development opportunities
Social events
After probationary period
