Trainee Customer Experience Assistant | Liverpool, UK | Full-Time | Entry Level
We're looking for a friendly and enthusiastic Trainee Customer Experience Assistant to join our growing team in Liverpool, UK.
This is an exciting opportunity to begin your career in customer experience through a structured training programme. You'll gain hands-on experience supporting customers, delivering exceptional service, and helping create positive customer journeys while developing valuable communication and problem-solving skills.
Whether you're a recent graduate or looking for your first professional role, you'll receive comprehensive training, ongoing coaching, and clear opportunities to progress into Customer Experience Executive, Team Leader, Customer Service Manager, Operations Coordinator, and Management roles.
Your Responsibilities
As a Trainee Customer Experience Assistant, you'll:
- Welcome customers and provide a professional, friendly, and positive experience.
- Assist customers with enquiries, products, and services while delivering exceptional customer support.
- Build and maintain strong customer relationships through effective communication.
- Resolve customer concerns promptly with guidance from experienced team members.
- Learn company products, services, and internal processes to provide accurate information.
- Maintain accurate customer records using internal systems.
- Support customer engagement initiatives and promotional activities.
- Work collaboratively with colleagues to achieve customer satisfaction and business objectives.
- Ensure company standards are maintained during every customer interaction.
- Participate in ongoing training, coaching, and professional development programmes.
We're Looking For Someone Who Is
- Friendly, approachable, and passionate about delivering excellent customer service.
- A confident communicator with excellent interpersonal skills.
- Positive, reliable, and eager to learn.
- Organised with strong attention to detail.
- Adaptable and comfortable working in a fast-paced environment.
- Customer-focused with a professional attitude.
- A collaborative team player with a strong work ethic.
- Interested in building a long-term career in customer experience, customer service, operations, or business support.
Previous experience in customer service, retail, hospitality, reception, sales, administration, or other customer-facing roles is beneficial but not essential, as full training will be provided.
What You'll Receive
- Competitive base salary plus performance-based bonuses.
- Comprehensive training and ongoing coaching.
- Clear career progression opportunities.
- Leadership development and mentoring.
- Recognition and reward programmes.
- Team socials and networking events.
- National and international travel opportunities.
- A supportive, collaborative, and inclusive working environment.
Why Join Us?
We believe exceptional customer experiences begin with exceptional people. From your first day, you'll receive practical training, continuous support, and meaningful opportunities to develop valuable customer service and communication skills. We recognise talent, reward performance, and promote from within whenever possible.
Apply Today
If you're ready to begin your career in customer experience with a company that invests in your professional growth, we'd love to hear from you.
Apply now to be considered for the Trainee Customer Experience Assistant position in Liverpool, UK.
We are an equal opportunity employer and welcome applications from people of all backgrounds. Hiring decisions are made based on skills, qualifications, and business needs.
Pay: £14.00-£16.00 per hour
Benefits:
- Company pension
- Free parking
- Life insurance
- On-site parking
Work authorisation:
- United Kingdom (required)
Work Location: In person
