Job description
Full Job Description
Moda, Holland Park is looking for a Leasing Associate to join the Glasgow team.
Moda is creating the UK’s leading lifestyle experience brand in the Build-to-Rent sector and providing neighbourhoods to live, work and play.
You must have demonstrable experience in a similar role (hospitality or private rental sector preferred).
You and the team will work together to complete Viewings, Move ins and Admin to achieve your Monthly goals and to deliver at every level for our residents.
We offer a fantastic commission structure which is KPI dependent
Overview of role
MAIN RESPONSIBILITIES
- Booking and Carrying out Viewings showing both apartments and on site amenities.
- Follow up new leads, register and understand customer’s rental requirements & match this to an available apartment
- Maintaining applications and guiding residents through the vetting process
- Work closely and collaboratively with the other on-site teams to ensure a seamless delivery of customer experience
- Actively drive sales and retention of residents through customer service and effective negotiation of tenancy renewals
- Reply to resident queries. To interact with customers via telephone, email, live chat or instant message. Delivering first class customer service
- Provide informed and accurate information to residents. Using social platforms such as The MyModa app to promote new updates and events
MARKETING AND LEASING
- Acknowledge and follow up all initial customer enquiries, providing effective viewing booking support and follow up.
- Gather detailed customer feedback from viewings
- Manage tenancy applications from let agreed through to move in
- Referencing progression including liaison with referencing provider and applicants
- Management of guarantor requirements and referencing
- Coordinating end of tenancies including booking check outs and ensuring re letting
- Notifying broadband and utility suppliers of new and ending tenancies for resident set up.
- Escalate any end of tenancy charge disputes to the leasing manager.
FINANCIAL AND REPORTING
- Ensure receipt of initial rent payments and any required funds prior to move in
- Facilitate the set-up of monthly payments
- Manage and meet agreed KPI’s
SKILLS & EXPERIENCE
- Ideally previous experience in property, but hospitality or customer service are also helpful.
- A knowledge of lettings and tenancy processes would be beneficial.
- Excellent customer relations skills, a sense of humour and plenty of energy and enthusiasm.
- Must be pro-active and able to use initiative to enhance the reputation of the building.
- Professional presentation, confident and outgoing in nature
- Well organised,
- Targets Driven
- Proactive and dynamic, taking ownership of all of core duties.
- Strong verbal and written communication skills.
- Accuracy and attention to detail.
- Have a great understanding of Glasgow, it’s people, culture and social scene. Use this knowledge to promote areas and places of interest to our residents
- Knowledge and understanding of the Build to Rent market and key differences to residential lettings
Job Type: Full-time
Pay: £27,040.00 per year
Benefits:
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- Health & wellbeing programme
- Paid volunteer time
- Referral programme
- Store discount
Work Location: In person
