Office Administrator (Part-time) Job Description:
Job Title: Office Administrator (Part-time)
Responsible to: General Manager
Main Purpose:
To operate a professional, efficient office ensuring first class customer service and satisfaction. Supporting all heads
of departments to assist them in maximising their performance in their different roles.
Main Tasks:
Carry out all general administration duties.
Making and receiving telephone calls, email & written correspondence with current and potential customers.
Providing administration support for the sales manager.
Designating service and maintenance jobs to the relevant and available engineers, ensuring customer satisfaction.
Ensuring FLT service and thorough examination are booked and certification processed in line with company procedure.
Checking engineers’ timesheets against electronic management system.
Preparation and sending of quotations.
Liaison with customers regarding services, thorough examinations, breakdowns, training, purchase
orders and any other ad hoc queries ensuring they receive responses in timely manner.
Coordinating onsite and offsite forklift truck training with our training manager to ensure smooth operations, certification and invoicing.
Managing and maintaining annual leave records to ensure continuous/ample coverage.
Maintaining and ordering stationery supplies.
Maintaining the company electronic and paper filing systems together with company records.
Collection and distribution of the business mail to all heads of departments
The ability to work as an individual and a team member.
To work additional hours/days to cover holiday and sickness periods as required.
Performance Standards:
A proactive approach is required to all internal and external business relationships to ensure all B & S
Forklifts departments perform to their optimum and we provide complete customer satisfaction.
A quick response to all communication (telephone, email, mail).
In-time and accurate documentation is provided.
Follow up communications are implemented.
A systematic approach is adopted to enable all future client and department requirements will be
notified and actioned in advance, resulting in the highest possible company operation.
A good climate of internal and external relationships are maintained at all times.
Professional and presentable business attire is worn during your working hours.
Role Definition:
The Administrator is primarily based in our Billingham office and is responsible to the Service Manager. The Administrator is responsible for the smooth operation of the office and ensures full support is given to the heads of department to enhance the performance of all. The Administrator continues and develops professional business relationships with all current and potential customers.
Job Type: Part-time
Benefits:
- Company pension
- Free parking
Work Location: In person
