Job Overview
Solar Xpress is looking for an organised and reliable Solar PV Administrator / Renewables Operations Coordinator to support the day-to-day running of our solar PV, battery storage and electrical projects.
Previous experience in solar PV, renewables, electrical contracting, construction, or compliance administration would be a strong advantage, but training can be provided for the right person.
The successful candidate will help manage customer enquiries, complaint compliance, installation paperwork, PA to the installation managers, solar project documentation, DNO applications and MCS handover packs.
Join us and become part of a vibrant team committed to delivering exceptional customer experiences! This role offers an exciting opportunity to grow your career while making a meaningful difference in our customers’ lives.
Main Duties
- Answering calls and responding to customer emails in a professional and timely manner.
- Handling new enquiries and helping to book surveys, appointments, and installations.
- Logging all complaints accurately, within timescales and following the company’s complaint policy
- Liaising with customers pre and post installations
- Preparing and maintaining job folders and project records.
- Chasing customers, engineers and installers for missing information, photographs, and documentation.
- Assisting with solar PV and battery storage project administration.
- Assisting with G98 and G99 DNO applications.
- Helping to prepare MCS documentation, handover packs, warranties, datasheets, and certificates.
- Updating job management systems and keeping project information accurate.
- General office administration supporting the installation managers
- Helping to ensure jobs move smoothly from initial enquiry through to completion and handover.
- Attending occasional company, networking, and renewable-energy industry events where agreed in advance.
Essential Skills
- Strong administration and organisational skills.
- Excellent written and spoken English.
- A confident and professional telephone manner.
- Good attention to detail.
- Comfortable using email, Microsoft Office, Word, Excel, PDFs and online portals.
- Able to manage multiple jobs and tasks at the same time.
- Able to chase information from customers, engineers, installers and suppliers.
- Reliable, proactive and able to follow established processes.
- Willingness to learn about solar PV, battery storage and compliance administration.
Desirable Experience
Experience in any of the following would be useful but is not essential:
- Solar PV or battery storage administration.
- Complaint management
- Electrical contractor or construction administration.
- Fergus, SimPRO, Joblogic, ServiceM8, Tradify or similar job management software.
- G98 and G99 DNO applications.
- MCS certificates and handover documentation.
- Preparing compliance paperwork, certificates, customer handover packs or job documentation.
Pay: From £26,500.00 per year
Benefits:
- Company events
- Company pension
- Free parking
- On-site parking
Work Location: In person
