Client Partner
Location: Manor Royal, Crawley (hybrid, 3 days in office)
Job Type: Full-time
Schedule: 8-hour shift
Experience: 2 years minimum in a similar role (required)
Salary: £30-£34k (depending on experience)
License/Certification: UK Driving License (required)
Work Authorisation: United Kingdom (required)
Job Summary
We are looking for an exceptional Client Partner to join our growing team at Creative Pod.
This is a newly created role and an exciting opportunity to help shape the future of our agency as we evolve our client services model.
As a Client Partner, you will become the trusted adviser and primary point of contact for a portfolio of clients, building long-term relationships, understanding their business objectives and ensuring they receive an exceptional experience throughout their partnership with Creative Pod.
Unlike a traditional account management role, the Client Partner focuses entirely on building relationships, understanding commercial objectives and guiding clients through their marketing journey. You'll work closely with our Senior Marketing Executives, who will develop the marketing strategy and campaign ideas, while you lead client communication, present recommendations, manage expectations and ensure every client receives outstanding service.
If you enjoy building relationships, solving problems, thinking commercially and helping businesses grow, we'd love to hear from you.
Reporting to the Client Services Lead, you'll work alongside our Client Partner team, Senior Marketing Executives, Creative team and external specialist delivery partners to ensure every project is delivered successfully.
This is an opportunity to make a genuine impact, help shape a brand-new department and become a key part of Creative Pod's next phase of growth.
Skills & Experience
- Previous experience in a client services, account management or client relationship role within a marketing, creative or digital agency.
- Outstanding relationship-building and communication skills.
- Excellent presentation and interpersonal skills.
- Commercial awareness with the ability to identify opportunities for client growth.
- Highly organised with excellent project management skills.
- Experience managing multiple client accounts simultaneously.
- Confident leading meetings and presenting ideas to clients.
- Strong problem-solving and decision-making skills.
- Ability to remain calm under pressure and manage competing priorities.
- Excellent written and verbal communication skills with exceptional attention to detail.
- A proactive and solutions-focused mindset.
- Business awareness and a genuine interest in helping clients achieve their objectives.
- Experience using project management systems such as Wrike would be advantageous.
Why Join Creative Pod?
- Join a multi-award-winning and ambitious creative marketing agency.
- Be part of an exciting transformation as we build a new Client Services function.
- Work with an exciting portfolio of clients across sectors including education, healthcare, charities, travel, finance, professional services and sport.
- Play a key role in shaping how we deliver exceptional client experiences.
- Work alongside a talented team of marketing strategists, creatives and specialists.
- Enjoy genuine opportunities for career progression as the department grows.
- Continuous professional development and training.
Please note: Some occasional evening and weekend work may be required to support client events, awards and agency activities.
ResponsibilitiesClient Relationship Management
- Become the dedicated Client Partner for a portfolio of clients.
- Build trusted, long-term relationships with key stakeholders.
- Develop a thorough understanding of each client's business, objectives and commercial priorities.
- Be the first point of contact for all day-to-day client communication.
- Manage expectations through proactive, honest and timely communication.
- Handle client queries and resolve issues professionally.
Client Meetings
- Lead client discovery and onboarding meetings alongside the Senior Marketing Executive.
- Chair regular client meetings and review sessions.
- Present marketing strategies, campaign ideas and recommendations developed by the Senior Marketing Executive.
- Clearly communicate campaign performance and future recommendations.
- Gain approvals and agree next steps.
Project Coordination
- Coordinate activity between clients, Senior Marketing Executives, the Creative team and external delivery partners.
- Ensure projects progress in line with agreed timelines.
- Keep clients informed throughout every stage of delivery.
- Manage client feedback and approvals.
- Escalate risks where appropriate.
Client Quality Assurance
Before work reaches the client, you'll ensure:
- Deliverables meet the client's objectives.
- Previous feedback has been incorporated.
- Communication is clear and professional.
- Deliverables are complete and ready for presentation.
Commercial Growth
- Identify opportunities to grow existing client accounts.
- Support contract renewals and service reviews.
- Protect agreed scopes of work.
- Help clients understand the value and impact of Creative Pod's services.
Collaboration
- Work closely with Senior Marketing Executives to ensure strategies are communicated effectively.
- Collaborate with our Creative team and external delivery partners.
- Contribute ideas that improve the client experience and agency processes.
- Champion collaboration across the wider business.
Success Measures
Success in this role will be measured by:
Client Experience
- Client satisfaction
- Client retention
- Quality of client relationships
- Positive client feedback
- Effective communication
Commercial Performance
- Account growth
- Client renewals
- Upsell opportunities
- Portfolio profitability
Operational Excellence
- Projects delivered on time
- Efficient client approvals
- Reduced client escalations
- Strong collaboration across teams
Personal Behaviours
We're looking for someone who:
- Takes ownership.
- Builds trust quickly.
- Communicates with confidence.
- Thinks commercially.
- Is organised and proactive.
- Enjoys working collaboratively.
- Always puts the client first.
Benefits
- £100 annual health and wellbeing contribution following successful completion of probation.
- 25 days annual leave plus bank holidays, increasing to 30 days after probation.
- Flexible working hours.
- Hybrid working (3 days a week in the office).
- Team socials and annual team weekends away.
- Casual dress
- Company pension
- Cycle to work scheme
- Flu jab scheme
- On-site free parking
- Quarterly Employee of the Quarter, voted by the Senior Leadership Team.
- Employee referral bonus scheme.
To Apply
Please submit your CV to outline your experience and any supporting material that reflects your portfolio and experience to [email protected]
Job Type: Full-time
Ability to commute/relocate:
Crawley RH11 7XL: reliably commute or plan to relocate before starting work (required)
Experience:
2 years minimum in a similar role
Licence/Certification:
UK Driving License (required)
Work authorisation:
United Kingdom (required)
Work Location: Hybrid remote in Crawley, RH11 7XL (3 days in office)
Job Type: Full-time
Pay: £30,000.00-£34,000.00 per year
Benefits:
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Flexitime
- Free parking
- Health & wellbeing programme
- On-site parking
- Work from home
Ability to commute/relocate:
- Crawley RH11 7SS: reliably commute or plan to relocate before starting work (required)
Experience:
- Senior Marketing: 2 years (required)
Licence/Certification:
- UK Driving License (required)
Work authorisation:
- United Kingdom (required)
Work Location: Hybrid remote in Crawley RH11 7SS
