Employee Services Assistant
Temporary Contract
Job Details
Client: Carmarthenshire County Council
Service Area: Chief Executive’s / People Management / Employee Services
Hours: 37 hours per week
Working Pattern:
Hybrid working
1 to 2 days per week in the office
Start Date: 19 August 2026
End Date: 31 March 2027
Number of Roles: 3
Location
Office Base:
3 Spilman Street
Carmarthen
Carmarthenshire
SA31 1JP
Pay
PAYE Rate: £13.69 per hour
Job Overview
Carmarthenshire County Council is seeking Employee Services Assistants to support the Employee Services Team with HR and payroll administration.
The role will involve providing timely and accurate support across HR and payroll processes, including maintaining employee records, preparing correspondence and contractual documentation, dealing with enquiries, retrieving and summarising data, supporting payment calculations, and ensuring work is completed accurately in line with data protection and Council standards.
This role requires strong administration, ICT, attention to detail, customer service, confidentiality, HR/payroll systems and employee record handling experience.
Important – Please Read Carefully
This is an Employee Services Assistant / HR Payroll Administration role.
Candidates should ideally have experience working in a busy HR/payroll environment and must be confident handling confidential employee information.
The role requires strong administrative and ICT skills, good attention to detail, the ability to prioritise competing demands, confidence working with systems, and the ability to work independently with minimal supervision.
Experience of HR/payroll processes and systems is preferred. Knowledge of employment terms and conditions would be beneficial.
No DBS check is required for this post.
Candidates without HR administration, payroll administration, employee records, confidential data handling, system use, data retrieval or strong administrative experience are unlikely to be considered.
Key Responsibilities
- Support the Employee Services Team with HR and payroll administration
- Provide effective and timely HR/payroll support
- Maintain high levels of customer service
- Maintain employee records accurately
- Update manual and electronic HR/payroll records
- Ensure employee data is accurate and compliant with Data Protection standards
- Prepare HR and payroll correspondence
- Prepare contractual documentation
- Ensure employees receive correct HR/payroll correspondence
- Ensure contractual documentation is completed to defined standards
- Support payment calculations and payroll-related processes
- Record, monitor and calculate payments due where required
- Ensure notifications are correctly authorised
- Deal with HR/payroll enquiries from managers, employees and colleagues
- Retrieve and summarise data to support accurate responses
- Provide timely responses to enquiries and correspondence
- Refer or brief Employee Services Officers on more complex issues
- Research and interrogate systems to produce relevant data
- Interpret and maintain working knowledge of HR/payroll legislation
- Act as a point of contact for staff on current HR/payroll matters
- Support routine and unexpected tasks
- Provide support to team members and other sections
- Take part in projects and tasks that support the team and division
- Assist with Standard Operating Procedures
- Support improved service provision
- Build strong working relationships with managers and staff
- Communicate clearly and diplomatically
- Provide timely advice, solutions and information
- Work with People Management colleagues on collaborative projects
Essential Experience & Skills
- Strong administrative experience
- Experience working in a busy office or service environment
- Experience using HR/payroll systems or similar employee record systems
- Knowledge of good practice HR/payroll processes
- Understanding of HR/payroll practices and procedures
- Understanding of key HR/payroll core functions
- Ability to maintain confidential information
- Ability to exercise discretion when responding to queries
- Excellent ICT skills
- Ability to retrieve and summarise data
- Experience researching and interrogating systems to produce relevant data
- Strong attention to detail
- Ability to produce timely and accurate work
- Ability to work within tight deadlines
- Ability to prioritise conflicting demands
- Ability to work on own initiative with minimal supervision
- Ability to analyse situations and information
- Ability to provide written or verbal advice
- Strong customer service approach
- Confident and diplomatic communication skills
- Ability to communicate with managers, employees and colleagues
- Ability to respond positively to challenge and suggestions for improvement
- Flexible approach
- NVQ Level 2 or above in Business Administration, equivalent relevant qualification, or equivalent experience
Desirable
- Experience in a HR/payroll environment
- Working knowledge of HR/payroll systems
- Knowledge of national and local terms and conditions of employment
- Knowledge of employment terms and conditions across different occupation types
- CIPD Level 3
- CIPP Certificate
- Planning and project management skills
- Welsh spoken Level 3
- Welsh written Level 2
- English spoken Level 4
- English written Level 4
Additional Information
No DBS check is required for this post.
This is a temporary opportunity running until 31 March 2027.
The successful applicant will be required to work from the office 1 to 2 days per week as part of the service’s hybrid working arrangements.
Disclaimer
On applying for this vacancy, you agree that your personal details will be passed onto our client for their consideration of your suitability for the role.
I acknowledge that it is my responsibility to notify Fix Space Recruitment Limited of any hirer who I do not want my details to be passed onto.
RQ1770858
Pay: £13.69 per hour
Application question(s):
- Do you have experience working in an administrative role where accuracy, attention to detail and meeting deadlines were essential?
- Have you worked with HR, payroll, finance, employee records or another system where confidential personal data is maintained?
- Can you demonstrate strong ICT skills, including confidence using Microsoft Office and electronic systems to input, retrieve and check information?
- Are you able to prioritise conflicting demands and manage routine tasks alongside unexpected work in a busy environment?
- Do you understand the importance of confidentiality, data protection and discretion when dealing with employee information and HR/payroll queries?
- Are you available to start within the required timescale, commit to the assignment until 31 March 2027, and work 1 to 2 days per week at 3 Spilman Street, Carmarthen?
Work Location: Hybrid remote in Carmarthen SA31 1JP
