To provide a high-quality, professional, and efficient reception and administrative service within the Emergency Department (ED). The post holder will ensure accurate data entry, maintain patient records, and support clinical staff while delivering excellent customer service to patients, visitors, and colleagues at all times.
Register patients attending the department efficiently, accurately, and with strict confidentiality.
Liaise effectively with internal departments and external organisations (e.g. GP surgeries, dental practices, and other hospitals) in the best interests of patients.
Deliver a professional, patient-focused reception service within UEC reception areas, adapting to operational needs.
Demonstrate flexibility by working across a range of areas within the Urgent and Emergency Care (UEC) department.
Duties and Responsibilities
Deliver a courteous, professional, and efficient service to patients, visitors, and staff at all times.
Accurately input demographic and clinical data into the patient administration system (FirstNet).
Respond promptly and professionally to telephone and face-to-face enquiries.
Support nursing and clinical staff with administrative duties across all areas.
Register all patient attendances, including self-referrals, GP referrals, and ambulance arrivals, ensuring confidentiality is maintained in line with Data Protection and Access to Health Records legislation.
Ensure clinical staff are aware of patients requiring urgent attention based on presenting conditions.
Arrange hospital transport for patients, ensuring appropriate authorisation and accurate information is obtained.
Ensure overseas patients (not resident in the UK for 12 months) complete the relevant eligibility (IGA) forms.
Retrieve details of previous attendances where patients re-present with similar conditions.
Book follow-up appointments, including Fracture Clinic appointments, ensuring patients are informed.
Liaise with internal departments and external agencies to support safe and timely patient discharges.
Send patient information and scan in documentation in accordance with Data Protection requirements.
Monitor and replenish stock levels within reception areas and report shortages appropriately.
Follow Major Incident procedures and undertake allocated responsibilities as required.
Report faults with office equipment (e.g. printers, photocopiers, PCs) to the appropriate department.
Attend all mandatory training, including Information Governance, Manual Handling, and Fire Safety.
Adhere to Health and Safety at Work regulations and Data Protection legislation at all times.
Ensure reception and waiting areas are clean, tidy, and safe, reporting any issues as necessary.
Report security incidents and escalate appropriately, including contacting security staff when required.
Complete Datix incident reports where necessary.
Provide administrative support within clinical areas, including assisting the Nurse in Charge as directed.
The Princess Alexandra Hospital NHS Trust (PAHT) is proud to care for the communities of West Essex, delivering safe, compassionate, and high-quality services. We are part of the Neighbourhood Wavea national programme that’s changing how care is delivered by focusing on prevention, early support, and more joined-up services across health, social care, and the voluntary sector.
This means we’re working more closely with local partners to bring care closer to home and support people to live healthier, more independent lives.
We’re a supportive and inclusive organisation that values its people. We offer development opportunities, flexible working, and a strong focus on wellbeing. As a Disability Confident and equal opportunities employer, we welcome applicants from all backgrounds and experiences.
Join us and help shape the future of care in West Essex.
