Customer Service Representative (CSR) | Bradford, UK | Full-Time | Entry Level
Job Title: Customer Service Representative (CSR)
Location: Bradford, UK
Job Type: Full Time, Permanent
Employment Type: Full-Time
Experience Level: Entry Level / Trainee
About the Role
We are looking for a friendly, reliable and motivated Customer Service Representative (CSR) to join our team in Bradford. This entry-level opportunity is ideal for graduates, career starters and individuals who enjoy communicating with people and want to build practical experience in customer service and business operations.
Full training and ongoing coaching will be provided, allowing you to develop the skills needed to handle customer enquiries, provide clear information, resolve straightforward issues and maintain positive customer relationships. Customer service roles commonly involve responding to enquiries, resolving customer issues and maintaining knowledge of products or services.
You will work alongside experienced colleagues in a supportive environment where professional development is encouraged. As your confidence and capabilities grow, you will have opportunities to take on additional responsibilities and progress towards senior customer service, account management or team leadership roles.
Key Responsibilities
- Act as a professional first point of contact for customers and respond to enquiries promptly.
- Communicate clearly and courteously with customers by telephone, email or other appropriate channels.
- Listen carefully to customer requirements and provide accurate and helpful information.
- Handle routine customer queries and resolve straightforward issues professionally.
- Escalate complex enquiries or complaints to the appropriate team member when necessary.
- Maintain accurate customer records and update relevant information following customer interactions.
- Follow established customer service procedures and maintain consistent service standards.
- Support customer satisfaction by providing a helpful, professional and positive experience.
- Work collaboratively with colleagues to ensure customer requests are handled efficiently.
- Participate in training and coaching to develop communication, problem-solving, customer service and leadership skills.
We're Looking For Someone Who Is
- Friendly, approachable and confident when speaking with customers.
- A clear and professional communicator with good listening skills.
- Customer-focused and genuinely interested in helping people.
- Organised and able to manage several tasks while maintaining attention to detail.
- Patient and professional when dealing with customer concerns.
- Reliable, positive and willing to take responsibility for assigned work.
- Comfortable learning new systems, processes and customer service procedures.
- Motivated to develop professionally and progress within a customer-focused career.
Requirements
No previous professional customer service experience is required for this entry-level position. We are looking for candidates who demonstrate a positive attitude, strong communication skills, reliability and a willingness to learn.
Good spoken and written English, basic computer literacy and the ability to follow procedures accurately will be useful. You should be comfortable working with customers and colleagues and able to maintain a professional approach in different situations.
Graduates, school or college leavers, career starters and candidates with transferable experience from retail, hospitality, administration, sales, events, marketing or other customer-facing environments are encouraged to apply.
Experience
Previous experience in relevant customer service, customer-facing, administrative, retail, hospitality, sales, marketing, operations, or related roles is beneficial but not essential, as full training will be provided.
What You'll Receive
- Competitive base salary plus performance-based bonuses.
- Comprehensive training and ongoing coaching.
- Clear career progression opportunities.
- Leadership development and mentoring.
- Recognition and reward programmes.
- Team socials and networking events.
- National and international travel opportunities.
- A supportive, collaborative, and inclusive working environment.
Career Development
This role is designed to provide a strong foundation in professional customer service while helping you develop transferable skills in communication, problem-solving, relationship management and business operations.
Through structured training and practical experience, you will learn how to manage customer interactions, understand service processes and contribute to customer satisfaction. You will also have opportunities to improve your confidence, organisation and professional communication.
As your experience develops, you may take on additional responsibilities involving customer relationship management, team support, service coordination and operational activities. Your development can provide a pathway towards senior customer service, account management, supervisory and leadership positions.
Why Join Us?
Our approach to progression is based on performance, capability and commitment. As you gain experience, you can build towards positions with greater responsibility and leadership involvement. This makes the role particularly suitable for graduates, career starters and individuals looking to establish a long-term career in customer service.
We believe entry-level employees should have the opportunity to learn, receive support and develop practical skills from the beginning. You will work alongside experienced colleagues while gaining hands-on experience in customer communication, service delivery and day-to-day business operations.
Regular coaching and professional development will help you identify your strengths and areas for improvement. As you demonstrate reliability, initiative and strong customer service skills, you can work towards greater responsibilities and future progression within the organisation.
Apply Today
If you're ready to build a rewarding career with a company that invests in your professional growth, we'd love to hear from you.
Apply now to be considered for the Customer Service Representative (CSR) position in Bradford.
We are an equal opportunity employer and welcome applications from people of all backgrounds. Hiring decisions are made based on skills, qualifications, and business needs.
Equal Opportunity Employer
Pay: £14.00-£16.00 per hour
Benefits:
- Casual dress
- Employee mentoring programme
- Free parking
- Health & wellbeing programme
- On-site gym
- On-site parking
Work authorisation:
- United Kingdom (required)
Work Location: In person
