Hyundai Service Advisor
Are you passionate about people, driven by service excellence, and ready to build a rewarding career with a forward-thinking automotive brand?
Murray Hyundai is looking for an enthusiastic, customer-focused Service Advisor to join our high-performing Aftersales team. This is your opportunity to join a forward thinking fast growing Brand within a supportive, inclusive business that genuinely invests in its people.
Whether you’re taking your first step into the motor industry or bringing valuable experience with you, this role offers the chance to grow, learn, and thrive in a fast-paced, professional environment.
What You’ll Be Responsible For
As a Service Advisor, you’ll play a pivotal role in delivering a seamless, reassuring and high-quality customer journey. Your responsibilities will include:
Customer Experience & Communication
- Being the first point of contact for customers — face to face and over the telephone
- Building trust through clear, empathetic and professional communication
- Keeping customers fully informed throughout the service process, including explaining technical information in a clear and friendly way
- Handling queries and concerns with patience, understanding and confidence
Service & Workshop Coordination
- Booking vehicles into the workshop efficiently and accurately
- Obtaining all necessary customer authorisations
- Liaising closely with technicians, the workshop team and internal departments to ensure smooth workflow
- Ensuring accuracy, attention to detail and timely completion of all administrative tasks
Teamwork & Performance
- Thriving as part of a busy, collaborative team
- Remaining organised and calm in a fast-moving environment
- Prioritising tasks effectively while maintaining high standards of service
This is a role for someone who enjoys variety, values teamwork, and takes pride in delivering exceptional customer care.
Who We’re Looking For
We’re seeking someone who brings:
- A customer-first mindset with strong communication skills
- Empathy, patience and professionalism when dealing with customers from all backgrounds
- An eye for detail and a commitment to doing things right first time
- A positive, motivated and flexible attitude
- The ability to work well under pressure in a dynamic environment
Why Join Murray Hyundai?
We believe great people create great experiences. In return for your commitment, we offer:
- Competitive pay plus an excellent benefits package including employee discounts, Bike to Work scheme, pension, life insurance, additional leave and health plans
- A supportive, inclusive culture where colleague wellbeing and equality truly matter
- Career development opportunities across the Murray Group in service, sales or management
- The chance to be part of a top-performing, well-respected local business representing a progressive global brand
A Workplace Where Everyone Belongs
At Murray Group, inclusion isn’t just a statement — it’s how we operate. We welcome applications from people of all ages, backgrounds and experiences, including career-changers, returners, experienced professionals and those starting out.
We are proud to be an equal opportunities employer and are committed to creating an environment where everyone feels valued, supported and empowered to succeed.
If you’re ready to take the next step in your career and become a key part of the Murray Hyundai customer experience, we’d love to hear from you.
Pay: £28,000.00-£35,000.00 per year
Benefits:
- Bereavement leave
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Free flu jabs
- Life insurance
- Sick pay
Work Location: In person
