DPSS Customer Services Coordinator | 10743 | Permanent Contract | 37 hours per week | £32,061 to £33,699 per annum (Scale G) | Norwich
Empower Independence. Champion Inclusion. Make a Difference.
Are you passionate about supporting people with disabilities to live independently and confidently manage their own care teams? Do you have the HR knowledge and interpersonal skills to guide individuals through the full employee lifecycle?
We are looking for a motivated and experienced Customer Services Co-ordinator to lead our Direct Payment Support Service (DPSS) Employment Services Team . This is a key role supporting service users, colleagues, and partners to navigate the financial and employment responsibilities of Direct Payments.
About the Role
You will:
About You
You will bring:
Why Join Us?
At Norfolk County Council, you’ll be part of a service that makes a real difference—supporting people to live independently and manage their care with confidence. You will also benefit from:
- Opportunities to lead, innovate and develop staff
- A collaborative and supportive working environment
The chance to contribute to improving services across Adult Social Care
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Be part of a team that empowers people and delivers impactful services every day.
These are some benefits you can enjoy by working for Norfolk County Council:
Competitive salary
Generous holiday entitlement
Health and Wellbeing services including fast-track physiotherapy and a free counselling service
Flexible working opportunities including flexi-time, part time, remote and hybrid working – dependent on your job role and business need.
Financial benefits such as:
‘ Norfolk Rewards’ our employee discounts programme which helps you save money on almost anything, from everyday groceries and clothes, to holidays, new technology, gym membership, trips to the cinema and days out.
A Blue Light card for Fire Service and Social Care Workers
Relocation expenses (where applicable)
An advance of your expenses if you travel for work
Local Government Pension Scheme with generous employer contribution, life assurance, death in service payments and dependants’ pensions
Tax efficient ways of getting extra pension and new bikes
Access to our tax efficient car lease scheme for greener travel enabling you to lease a brand new, ultra-low emission vehicle (subject to eligibility)
A payment if you refer someone you know to a hard to fill job
We want our people to be inspired and motivated to work well together, make the most of our workspaces, enjoy a healthy work-life balance, and deliver excellent services to Norfolk and its people. Flexibility is built into the way we work, with hybrid working a key feature for many roles. Our technology platform and equipment are first class, enabling you to connect and collaborate remotely. We ask that you have in place good Broadband connectivity.
Before you apply, we recommend reading the full Job description and person specification to help you demonstrate how you meet the criteria. You can also find information on our Terms and Conditions here.
Already a Norfolk County Council employee? See and apply for all internal and external vacancies via myOracle using your @norfolk.gov.uk or @nccal.ac.uk email.
We would like to make you aware that priority consideration for this post may be given to current employees who are at risk due to restructure within the organisation or are in a redeployment position.
Redeployment closing date: 1 July 2026 23:59
All other applicants closing date: 8 July 2026 23:59
