Salary - £14 - £15 per hour DOE
Hours - 30-37.5 (flexible on hours)
This is a 1 year Role with the potential to be made Permanent
Job Overview
We are looking for a highly organised and adaptable Credit Control & Administration Support professional to join our team in this varied dual-function role. You'll play a key part in supporting both our Finance and Installations teams, helping to keep our operations running smoothly.
Your responsibilities will include managing customer accounts, chasing outstanding payments, maintaining positive customer relationships, and supporting cash collection, alongside providing essential administrative support to coordinate installation projects from planning through to completion.
This is a flexible role where you'll typically support the Installations team during the morning and focus on Credit Control activities in the afternoon. As business priorities change, you'll be expected to adapt and provide full-time support to either function, making this an ideal opportunity for someone who enjoys variety, thrives in a fast-paced environment, and is committed to delivering excellent customer service and operational support.
Responsibilities
Credit Control -
· Proactively manage customer accounts, chasing overdue payments via telephone and email while maintaining positive customer relationships.
· Monitor aged debt, prepare regular debt reports, and support the development of effective credit control and debt recovery strategies.
· Process and allocate customer payments accurately, maintaining up-to-date accounts receivable records.
· Create and maintain customer accounts, assist with credit limit reviews, and release sales orders in line with company procedures.
· Resolve customer account queries promptly, liaising with internal departments to ensure efficient issue resolution.
· Provide regular cash reporting and support financial reporting, audits, and other finance administration activities.
· Support the Finance Manager with ad hoc finance tasks and provide holiday or sickness cover across the finance function as required.
· Contribute to continuous improvement initiatives, ensuring compliance with company policies, financial procedures, and relevant regulations while supporting the implementation of new systems and processes.
Installations Support –
· Coordinate and validate shipping and installation schedules to ensure accuracy and timely delivery.
· Liaise with Build Control to confirm build notices and distribute all relevant documentation to builders.
· Communicate with customer sites to confirm installation and project dates.
· Schedule and coordinate post-installation completion inspections.
· Prepare and distribute engineer work schedules, ensuring efficient allocation of resources.
· Process and authorise supplier invoices in line with company procedures.
Raise and manage purchase orders (POs), ensuring accurate documentation and timely processing.
Skills
Preferred:
· Experience of coordinating projects, installations or service schedules within an engineering or manufacturing environment.
· Knowledge of accounts receivable processes, purchase orders and invoice processing.
· Experience using ERP, finance or CRM systems (e.g. SAP, Sage, Microsoft Dynamics or similar).
· Ability to identify process improvements and contribute to the development of efficient administrative and financial procedures.
Essential:
- Proven experience in a credit control or accounts receivable role is essential.
- Familiarity with financial services and accounting software is essential.
- Excellent excel knowledge.
- Strong analytical skills with the ability to interpret financial data effectively.
- Excellent communication skills, both verbal and written, with a focus on professional phone etiquette.
- Ability to work independently as well as part of a team, demonstrating initiative and problem-solving skills.
- High level of organisational skills with attention to detail in all aspects of work.
Pay: £14.00-£15.00 per hour
Benefits:
- Life insurance
- On-site parking
Ability to commute/relocate:
- Romsey SO51 0HA: reliably commute or plan to relocate before starting work (required)
Experience:
- Credit Control: 1 year (required)
Work Location: In person
