The purpose of this role is to provide Administration support to the business development leadership team.
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Business Development Managers
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Head of Business Development
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Commercial Team
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Customer Service team
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Marketing team
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Area teams
Main external contacts:
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Current and New Accounts (Businesses we onboard via our Business Development Managers)
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Customers who have secured tickets through our B2B offering
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Fulfilment Partners e.g. ticketing, direct debit providers
Main responsibilities
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Processing all B2B client orders, including ordering from suppliers.
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Invoicing /crediting.
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Updating B2B Dashboard to support with B2B team’s targets.
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Processing customer sign ups, account amendments, cancellations and ticket fulfilment. As well as other general administration of the direct debit scheme.
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Managing shared inboxes, answering general queries for direct debit customers.
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Using software to load mobile tickets to the Arriva app.
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Using software to load smart cards.
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Management of bulk student bus pass orders, including reporting, recording data and processing cancelled passes.
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Keeping customers files up to date.
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If and when required, assistance at events that may be out of the normal office hours
This role requires
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Administration experience.
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Proficient in using Microsoft Office – Word, Excel, Outlook, Teams.
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Professional communication skills – written/telephone.
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Working to tight deadlines in a fast-paced environment.
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Ability to manage own workload.
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Prioritising tasks.
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Team working.
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Confidentiality with an understanding of GDPR.
