Salary: up to £38,090.00 per annum
Hours: 08:00-18:00 Monday to Friday
Location: Truro
Ready to grow your career with a business thats expanding while others are cutting back? We are looking for ambitious, customer-focused Service Advisors to help drive the success of our Mercedes-Benz of Truro dealership.
With industry-leading training and the backing of an award-winning automotive group, this is an exciting opportunity to build your career with Mercedes-Benz and City West Country.
What can we offer you?
- Industry expert training
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Employee Car Scheme
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25 days holiday + bank holidays
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Scottish Widows salary sacrifice pension scheme
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Access to our exclusive Benefits Hub discounts on big brands
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Employee Assistance Programme
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Cycle to work scheme and eye care vouchers
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Life assurance 1 x basic salary
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Long Service Awards to celebrate your milestones
Who are City West Country?
City West Country are a privately owned, awardwinning automotive group with over 40 years of industry experience, operating successful dealerships across Exeter, Taunton, Plymouth and Truro and now in our brand-new dealership in Paignton. Thats right, while others are streamlining their operations, we are growing, and we need the right Technicians to join us on this journey.
Owned by a fatherandson team, we pride ourselves on strong family values. For the past three years, we have also been recognised as an Outstanding Company to Work For by Best Companies! With an annual turnover exceeding £368 million, CWC are ranked as the 47th largest dealer group in the UK according to the AM-online AM100 report, and hold the 50th position in the Scoosh Top 100 Car Dealers rankings.
What Youll Be Doing
As a Service Advisor you will be the main source of support for parts and service advice
Key Responsibilities
- Deliver an exceptional customer experience by maintaining regular communication, managing expectations, explaining costs and invoices, and ensuring vehicles are returned on time and to a high standard.
- Lead and coordinate the customer journey in line with Mercedes-Benz and City West Country expectations and standards
- Build strong relationships with customers, colleagues, manufacturers, and other stakeholders, promoting a culture of quality, professionalism, and continuous improvement.
- Ensure compliance with manufacturer, warranty, goodwill, and technical standards while maintaining accurate operational processes and documentation.
- Monitor performance, identify opportunities for improvement, and work closely with management to enhance customer satisfaction, efficiency, and profitability.
What Were Looking For
Were looking for someone with the right attitude, confidence and willingness to learn. You will:
- Be keen to develop a career in the automotive industry.
- Be a team player who enjoys working with people and delivering great customer service.
- Have a genuine interest in cars, sales or helping customers find the right solution.
- Communicate clearly, confidently and with genuine enthusiasm.
- Be motivated to learn, work towards targets and grow your skills in a supportive environment.
Ready to Make Your Move?
If youre motivated, eager to learn and excited by the opportunity to build a career, we'd love to hear from you! Apply today and join a company that values attitude, ambition and progression.
We are passionate about creating a diverse and inclusive place to work, with a commitment to equality and fairness at the heart of our values and everyday practices and policies. We aim to recruit, nurture and retain a diverse workforce that reflect the diversity of our customer base.
Want to discuss this role? Call Beth Williams on 01392 825073 or email [email protected]
