Join Alliance Wine
At Alliance Wine, we're passionate about delivering exceptional wines and outstanding service. We're looking for a proactive, organised Customer Service Executive to help provide an excellent experience for our customers across the UK.
The Role
As a Customer Service Executive, you will be responsible for providing an exceptional customer experience from order placement through to delivery. You'll manage customer accounts, process orders accurately, resolve issues quickly, and work collaboratively across departments to ensure our customers receive the highest level of service.
This is a fast-paced role that requires excellent attention to detail, strong communication skills and the ability to anticipate and resolve problems before they impact the customer.
Key Responsibilities
· Process customer orders accurately across multiple systems.
· Set up and maintain customer accounts, pricing and product information.
· Manage credits, returns, stock reservations and delivery requests.
· Maintain customer records, wine lists, pricing and vintage changes.
· Monitor open orders, invoices, returns and operational reports.
· Use customer portals and EDI systems confidently and accurately.
· Manage sample requests and support stock availability.
· Resolve customer queries and complaints quickly and professionally.
· Build strong relationships with customers, suppliers and internal teams.
· Proactively identify and resolve issues before they impact customers.
What We're Looking For
· Previous customer service or order processing experience.
· Excellent attention to detail and accuracy.
· Strong communication and relationship-building skills.
· Confident problem solver with a proactive approach.
· Ability to manage multiple priorities in a fast-paced environment.
· Good systems and administrative skills.
· Experience using ERP, portal or EDI systems is desirable.
· Wine, hospitality or drinks industry experience is an advantage.
What You'll Bring
· A customer-first mindset.
· Strong ownership and accountability.
· Excellent organisational skills.
· The ability to work collaboratively and efficiently.
· A commitment to delivering exceptional service.
If you're highly organised, enjoy solving problems, and are passionate about providing outstanding customer service, we'd love to hear from you.
Pay: Up to £26,000.00 per year
Benefits:
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Free parking
- Health & wellbeing programme
- On-site parking
Work Location: In person
