Job Summary
Location: The Black Mountain Centre, Brynaman
Hours: 30 hours per week (Weekdays & Weekends)
Salary: £13.42 per hour
About the Role
The Black Mountain Centre is looking to recruit an enthusiastic, organised and customer-focused Shop & Post Office Supervisor to oversee the day-to-day operation of our shop and Post Office, both of which are wholly owned and operated by the Black Mountain Centre charity.
Working on a rolling rota of 6-hour shifts, you will be responsible for ensuring the smooth running of the shop and Post Office while delivering an excellent service to our customers.
Key Responsibilities
- Manage the daily operation of the Shop and Post Office.
- Supervise, support, train and motivate staff.
- Prepare and manage staff rotas and annual leave requests.
- Deliver and maintain high standards of customer service.
- Work closely with the Purchasing and Administrative Assistant to maintain appropriate stock levels and product availability.
- Monitor sales performance and ensure financial targets set by the charity are achieved.
- Ensure compliance with Post Office procedures, health and safety requirements, and company policies.
- Maintain a welcoming, efficient and professional environment for customers and staff.
Essential Requirements
- Previous supervisory or management experience in a retail environment.
- Excellent communication and organisational skills.
- Strong customer service skills.
- Ability to lead and motivate a small team.
- Good numeracy and IT skills.
- Flexibility to work a rolling rota and pick up extra shifts to cover staff annual leave/sickness.
Additional Information
- An enhanced DBS check will be required.
- The successful candidate will undertake mandatory Post Office training, consisting of:
- Three days of classroom-based training in Bridgend, followed by
- On-site practical training at the Black Mountain Centre.
Pay: £13.42 per hour
Work Location: In person
