Customer Service Advisor – Wimbledon
Pay: £13.45 per hour | Overtime: £16.80 per hour after 40 hours
Location: Wimbledon, SW19 3TZ
Job Type: Full-time, Permanent
Work Location: In person
About the Role
We are looking for a friendly, reliable, highly organised and motivated Customer Service Advisor to join our Wimbledon branch.
Kendall Cars Ltd is a well-established, family-run car and van rental business operating 14 branches across the Southeast, with a fleet of over 1,500 vehicles.
This is a varied and hands-on role based primarily on the front desk at our Wimbledon branch. You'll be helping customers with their vehicle hire, dealing with enquiries, completing administration and vehicle handovers, as well as supporting the wider branch team.
Our Wimbledon branch also has its own workshop, so an important part of this role will be helping to coordinate planned vehicle maintenance and keep the workshop planner organised and up to date.
Your main place of work will be Wimbledon, although you may occasionally be required to provide cover at one of our other London branches, for example during periods of holiday or sickness. This flexibility helps our London branches support each other and maintain excellent customer service.
No previous automotive or vehicle rental experience is required — full training will be provided.
Principal Duties
- Greet customers in a polite, friendly and professional manner.
- Deliver a high-quality rental service that meets our customers' needs.
- Handle telephone and face-to-face enquiries.
- Complete vehicle bookings and rental administration accurately and efficiently.
- Complete vehicle handovers, ensuring customers understand all relevant information.
- Promote our products and services where appropriate.
- Occasionally collect and deliver vehicles to customers, other Kendall Cars branches or dealerships.
- Provide customer service support at other Kendall Cars London branches when reasonably required, including during periods of holiday or sickness.
- Work closely with colleagues to help keep the branch organised and running smoothly.
- Provide a consistently high level of customer service.
Workshop & Planned Maintenance Support
As Wimbledon has its own workshop, you'll also help support the coordination of our vehicle maintenance programme. This will include:
- Helping organise and coordinate planned maintenance for branch vehicles.
- Keeping the workshop planner accurate, organised and up to date.
- Monitoring vehicles due for servicing, maintenance or other planned workshop work.
- Liaising with the workshop and branch team to help ensure vehicles are presented for maintenance when required.
- Helping organise vehicle availability around planned workshop work.
- Following up on outstanding planned maintenance and ensuring relevant information is communicated to the team.
- Supporting the smooth flow of vehicles between the rental operation and workshop.
Full training will be provided on our systems and processes.
What We're Looking For
We're looking for someone who can become a dependable member of a busy branch team. You'll need to be:
- Highly organised, with the ability to prioritise and manage a busy workload effectively.
- Reliable, positive and hardworking.
- Able to follow instructions accurately and respond positively to guidance and feedback.
- Confident dealing with customers both face-to-face and over the phone.
- A strong written and verbal communicator.
- Computer literate and comfortable completing administrative tasks accurately.
- Able to multitask, stay calm under pressure and solve problems.
- Comfortable coordinating different tasks and keeping on top of deadlines.
- A team player who can build good relationships with customers and colleagues.
- Flexible and willing to provide occasional cover at other Kendall Cars London branches when required.
- Experienced in customer service.
- A full UK driving licence holder.
No previous automotive experience is necessary — we'll provide the training you need.
Why Join Us?
- £13.45 per hour.
- Overtime paid at £16.80 per hour after 40 hours.
- Opportunity to work additional hours.
- Paid holidays.
- Company pension scheme.
- Free uniform.
- Generous staff discount on personal vehicle hire.
- A varied role combining customer service, administration, vehicle coordination and hands-on tasks.
- Full training provided.
- Join a friendly, well-established family business.
Working Hours
Monday: 7.30am–5pm
Tuesday: 7.30am–5pm
Wednesday: 7.30am–5pm
Thursday: 7.30am–5pm (optional day off)
Friday: 7.30am–5pm
Saturday: 7.30am–12pm
Sunday: Closed
Employees may choose to take Thursday as their regular day off or work Thursday and work six days, with overtime payable for hours worked over 40 per week.
Ready to Get Stuck In?
If you're organised, enjoy dealing with people, can keep on top of a busy workload and like being part of a team, we'd love to hear from you.
Apply now and become part of the Kendall Cars family.
Additional Information
Kendall Cars Ltd will have access to some of your personal information as part of your job application. We process this data in line with GDPR. For more information, please see our Privacy Statement for Job Applicants on the Kendall Cars website.
Ability to commute/relocate: Wimbledon SW19 3TZ — reliably commute or plan to relocate before starting work (required)
Licence/Certification: Full UK Driving Licence (required)
Work Authorisation: United Kingdom (required)
Benefits:
- Company pension
- Employee discount
Work Location: In person
Pay: £13.45-£16.80 per hour
Benefits:
- Company pension
- Employee discount
Licence/Certification:
- Drivers License (required)
Work Location: In person
