About the Role
Due to a promotion, we are seeking an experienced and enthusiastic Front of House & Event Team Leader to support the day-to-day operations of Conference and Events and provide team leader cover for our busy Museum café, Café 750. This role is key to delivering exceptional hospitality and customer service and ensuring efficient operation. Monitoring health and safety procedures, food hygiene, and allergen regulations. This role has potential to be either part time of full time.
Reporting to the Commercial Conference Manager, you will help lead a small, motivated team and foster a positive and collaborative work environment. This is an exciting opportunity for someone passionate about customer service to make a real impact within a supportive and diverse organisation.
About Us
Haynes Motor Museum is the UK’s largest motor museum and a leading independent charity. We celebrate the past, present and future of motoring through exhibitions, learning and events that inspire curiosity, creativity and community engagement.
As one of the leading museums and visitor attractions in the South West, with 125,000 visitors annually, you will join a dynamic and engaged team of over 120 staff and volunteers.
Haynes Motor Museum was established in 1985 by John Haynes OBE and is home to the UK’s largest exhibition of cars and motorbikes dating from the present day back to 1898.
The Museum is a registered charity and has three core objectives:
- The Preservation and Conservation of our Collection
- Education which is delivered through multiple channels.
In support of the charity, the Museum also operates a Trading Company which comprises: Haynes Heritage Engineering, Conference, Events, Café 750 & The Museum Shop and Online Retail.
About You
You will be energetic, reliable and thrive in a fast, paced, customer focused environment. You will take pride in high-quality service, have a can-do attitude and enjoy being part of a team that goes above and beyond for visitors and guests.
You will have an eye for detail and an understanding of food preparation, service and delivery.
Responsibilities of the Role
- Greet clients on arrival, be the main contact throughout the day, ensuring venue and event information is clear and concise
- Handle customer enquiries, feedback, and complaints promptly and professionally
- Oversee and deliver hospitality services for events while ensuring exceptional customer service for clients
- Place timely and accurate orders to support the events calendar, ensuring availability of required stock and minimising waste
- Train, and motivate a small team to reflect the Museum's drive for great food and exceptional hospitality
- Support clients with basic AV requirements (training given)
- Undertake monthly stock takes for hospitality and events inventory, ensuring accurate reporting
- Manage and record daily wastage and ensure paperwork is completed
- Ensure adherence to health & safety and food hygiene and allergen regulations
- Support the Café Manager when required with daily operations of the café
- Participate in the cafe staff rota on occasion, including active duty on the café floor, maintaining a strong knowledge of café opereations and supporting team performance
Who are we looking for?
- Experienced team leader within customer service and or hospitality setting
- Can-do attitude with a flexible approach
- Excellent communication, and organisational skills
- A hands-on approach, with the ability to inspire and work with the team
- Ability to work independently using your own initiative and prioritise effectively
- Excellent customer service and interpersonal skills
- Good knowledge of health and safety regulations and food hygiene standards (Level 2 Food Hygiene Certificate preferred, full training will be provided)
- Commitment to equality, diversity and inclusion
Experience & Skills
- Proven experience in a supervisory role within a customer service industry
- Demonstrated ability team supervision and staff training
- Knowledge and experience of food safety practices and regulations
Hours and Structure
Salary £13.19 an hour, £27,435.20 per annum
Hours are 40 hours per week to include some evenings and weekends on a rota basis. We are also open to part time hours, please let us know when applying.
Location The Museum is based in Sparkford, Somerset BA22 7LH, just minutes off the A303, the main trunk road to the South West.
Contract – permanent, full-time contract including weekend working pattern on a rota basis
Benefits
29 days holiday per year increasing with service.
An extra day off for your birthday.
Staff discounts in the Café and Shop.
Free on-site parking.
Free Museum entry for you and your family.
Ongoing training and professional development.
Next Steps
Please submit your application and any enquiries to Natalie Mackay at
Please enclose a CV along with a covering letter (no longer than 2 pages) explaining how your personal skills, qualities and experience provide evidence of your suitability – and your passion – for this role.
Applications and interviews are being shortlisted on a rolling basis, so get in touch ASAP to avoid disappointment.
We will have a two-stage interview process. The second interview stage includes a paid trial shift as well as meeting the wider Museum and Café team.
We understand that no one fits the job description perfectly, and that people can be put off applying for a job if they don't tick every box. But we are eager to learn how your unique talents, strengths and skills can contribute to our goals. Please apply; you may be exactly who we are looking for.
We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
Pay: £27,435.20 per year
Benefits:
- Employee discount
- On-site parking
- Store discount
Work Location: In person
