Job Title
- Housing Officer - temp to perm
Reporting To
- Housing Operations Manager
Location
- Croydon (with regular travel across Zetetick Housing's portfolio in London and the South East)
Salary
- From £32,063 depending on experience
Please Apply With:
A tailored cover letter setting out how your experience, skills and knowledge meet the requirements of the role and person specification.
Applications without a cover letter may not be considered.
Who We're Looking For
We are seeking an experienced Housing Officer, Neighbourhood Officer or Tenancy Officer who can confidently manage a housing patch from day one.
This is not an entry-level housing role. Applicants should be able to demonstrate previous experience of:
- Tenancy and neighbourhood management
- Rent collection, arrears recovery and tenancy sustainment
- Managing anti-social behaviour and tenancy breaches
- Estate and property inspections
- Voids, lettings and tenancy sign-ups
- Working with vulnerable tenants and partner agencies
- Maintaining accurate housing records and housing management systems
Applications from candidates without previous housing management experience are unlikely to be shortlisted.
About Zetetick Housing
Zetetick Housing is a specialist supported housing charity working in partnership with care providers to deliver safe, high-quality homes for adults with learning disabilities, autism and complex needs.
Across London and the South East, we provide long-term, stable housing that supports independence, continuity of care and positive outcomes for tenants.
Everything we do is rooted in our BEDROCK values of Belonging, Equality, Dignity, Respect, Opportunity, Care and Knowledge.
What We Offer
- A meaningful role within a specialist housing charity where your work directly improves people's lives
- Supportive and visible senior leadership
- Hybrid and flexible working, recognising the operational nature of the role
- Competitive salary with annual cost of living and performance review
- 25 days annual leave plus bank holidays
- Pension scheme with 7% employer contribution
- Access to an Employee Assistance Programme and opt-in health scheme
- Learning and development opportunities, including support towards further housing qualifications
- The opportunity to influence operational direction and help shape the future of Zetetick Housing
Job Purpose
To deliver a professional, tenant-focused housing management service across Zetetick Housing's specialist supported housing portfolio.
The postholder will take ownership of a designated housing patch and be responsible for tenancy management, rent collection and arrears recovery, voids and lettings, estate inspections, anti-social behaviour case management, safeguarding concerns and compliance-related housing duties.
Working closely with tenants, care providers and partner agencies, the Housing Officer will play a key role in maintaining safe, sustainable tenancies and delivering high-quality housing services.
All duties will be carried out in a manner that upholds Zetetick’s BEDROCK values – Belonging, Equality, Dignity, Respect, Opportunity, Care and Knowledge.
Key Responsibilities
· Provide excellent comprehensive services to tenants, care partners homes and neighbourhoods in line with Zetetick’s vision and values, policies and procedures.
· Manage specified tenancy requirements including pre and post sign up actions, rent collection, income recovery, void turnaround, estate inspections and tenancy/lease enquiries – ensuring prompt and effective responses.
· Investigate allegations of tenancy breaches, such as anti-social behaviour, hate crime and domestic abuse in a sensitive manner, taking robust action when required.
· Prepare and assist the presentation of cases for legal action in court, liaising with colleagues and solicitors as appropriate.
· Report repairs in a timely manner using Pyramid, the Zetetick housing management system
· Monitor delivery and standard of repairs, ensuring it meets Zetetick’s quality expectations.
· Build and manage effective relationships with internal and external customers, colleagues, partners, agencies, contractors and consultants to support excellent service delivery.
· Assist our finance teams in setting and monitoring service charge payments received and where required, take appropriate action to ensure that monies owed are collected within a timely manner.
· Proactively manage contractors and other services to deliver high quality estate services e.g. cleaning, window cleaning contracts, furniture repairs/replacements for new and existing homes.
· Proactively manage care and support service providers in our homes, ensuring appropriate risk and other plans are in place for tenants, service levels agreements are in place and clear on responsibilities, standards and services.
· Carry out timely property inspections and homeliness visits as agreed, taking prompt action to resolve any issues, working closely with Zetetick colleagues across the business to ensure safe, comfortable and happy homes.
- Ensure health and safety and compliance checks are carried out and prompt follow on actions are taken to ensure customers remain safe in their homes. Maintain accurate records using Pyramid, the Zetetick housing management system
- Ensure that all properties hold an appropriate Fire Risk Assessment, that any actions identified are addressed and monitored in line with Zetetick’s expectations, ensuring that Care Providers carry out relevant checks to ensure the safety of our tenants so this can be recorded using Pyramid, the Zetetick housing management system
· Where applicable, to assist in ensuring that properties that are subject to the House in Multiple Occupancy (HMO) licensing standards meet these standards and that an HMO licence is granted.
· To be an active presence on a designated patch, traveling to meet tenants in their homes as required, ensuring that tenants and care partners feel supported and able to access the services offered by Zetetick during their tenancy journey.
· To actively work with colleagues across the business to identify and implement positive ways to increase tenant participation and voice in the Charity’s work.
General Responsibilities
1. To portray and promote a positive image of Zetetick services which must include showcasing the tenants that we support.
2. To assist in developing operational systems that enhance the outcomes of services to our tenants.
3. In conjunction with the maintenance team, provide a responsive service ensuring repair requests by phone, text, email or in person are recorded and processed promptly using pyramid, keeping all parties informed and updated of any delays.
4. To input and update data on our housing management systems, maintaining accurate records relating to tenants, property information, contacts, suppliers, superior landlords, utilities and provided fixtures and fittings and repairs by using Pyramid, Zetetick’s housing management system.
5. To undertake any reasonable task that your role, skills or experience would indicate competency to complete, as designated by your line manager and/or senior managers within the organisation.
6. To carry out all responsibilities in a way that champions Zetetick’s BEDROCK values and contributes positively to the culture and mission of the organisation.
Personal Development
1. To be committed to active participation in timely supervision and annual appraisals.
2. To proactively approach personal objectives to ensure both personal and organisational growth.
3. To help identify and participate in appropriate training and personal development that meets both personal and organisational objectives.
4. To keep abreast of new developments within the Housing, Benefits and LD sectors and proactively share information and learning with others.
Statutory and Corporate Compliance
1. To meet all legal statutory obligations that pertains to the role and as an employee in both respect to yourself and others.
2. To comply with all company policy and procedures.
Values and Ethos
All team members are expected to work in accordance with Zetetick’s BEDROCK values:
· Belonging – creating inclusive communities where everyone feels safe, accepted and valued
· Equality – actively promoting inclusion and challenging discrimination
· Dignity – treating tenants and colleagues with care and compassion
· Respect – valuing diverse experiences and listening to others
· Opportunity – creating space for people to grow and thrive
· Care – offering empathetic, person-centred housing support
· Knowledge – continually learning, improving and sharing best practice
These values underpin our relationships, decision-making, and service delivery.
Person Specification
Housing Officer
Essential: E
Desirable: D
Skills & Experience
Demonstrable knowledge of General Benefits Systems (E)
Demonstrable Knowledge of Housing Benefits System (E)
Working experience of managing property, supported housing projects, tenants, leaseholders (E)
Working experience of Learning Disability environment/needs (D)
Experience of working within a Local Authority framework (D)
Facilities Management experience (E)
Accounting/Financial/Budgeting experience (D)
Setting-up new services/systems (E)
Negotiation skills (E)
Customer interface experience (E)
Qualifications & Knowledge
5 x GCSE’s or equivalent (E)
A-Levels/Graduate/Degree in relevant field (D)
Housing Management qualification – CIH 3 and above/or willing to complete qualification within first 18months of role (D)
Full UK Driving Licence & use of a car for work purposes (E)
Demonstrable knowledge of I.T. operating systems (E)
General
Car owner and willing to travel across Zetetick’s locations on a regular basis (E)
Proactive and able to manage competing demands with ease (E)
Demonstrable ‘can -do’ attitude (E)
Due to the high volume of applications, we regret we are unable to reply in person to all those who are unsuccessful.
The closing date is 30th June 2026, unless a suitable candidate is chosen sooner than this end date, we then reserve the right to close the job ad early.
Pay: £32,063.00-£35,000.00 per year
Benefits:
- Company pension
- Health & wellbeing programme
- On-site parking
Experience:
- housing officer: 1 year (preferred)
Location:
- London CR0 3RA (preferred)
Willingness to travel:
Work Location: In person
