What This Role Is Here To Do (Role Purpose)
As the first and last face our guests see, the Host plays a vital role in creating a standout experience from the moment they walk through the door. You’ll bring warmth, confidence, and impeccable organisation to every shift: welcoming guests, managing bookings, coordinating smooth arrivals and departures, and keeping the venue buzzing with good vibes and great flow.
What Success Looks Like
- Guests feel immediately welcome and well looked after
- Bookings and arrivals are handled efficiently and with care
- Guest flow is managed seamlessly during peak and quiet times
- Front-of-house team are supported with up-to-date guest info
- Queues are avoided and table turnover is managed smoothly
- You bring energy, clarity, and calmness to busy moments
Where This Role Can Take You
With experience and development, this role could grow into:
- Events Coordinator
- Reception Supervisor
Our Way of Working
This role is delivered with care, curiosity, and integrity, in line with our Poolhouse values:
Experience Obsessed | Take Care | Seek Excellence | Integrity | Elite Sports Team Mentality
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Welcome every guest with warmth, energy, and confidence
- Manage the booking system and guest list with attention to detail
- Communicate expected wait times, table availability, and venue layout
- Proactively monitor guest movement and adjust flow where needed
- Act as the point of contact for bookings, walk-ins, and special occasions
- Liaise with FOH team to ensure tables are guest-ready and properly turned over
- Support queue management and minimise guest wait times
- Handle guest queries or concerns professionally and positively
- Keep the host stand organised and presentable at all times
- Assist with cloakroom duties and guest belongings when required
- Keep a calm head and a smile during busy periods
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Friendly, confident, and articulate communicator
- Highly organised and comfortable managing multiple bookings at once
- Calm under pressure with a guest-first attitude
- Naturally warm and welcoming with excellent people skills
- Comfortable using booking software and digital tools
- Able to read the room and adapt tone and pace accordingly
- Works well in a team and supports others to deliver seamless service
- Strong attention to cleanliness, detail, and appearance of the welcome area
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Free Health Assured EAP membership (counselling, life coaching, legal and financial support)
- Perks and Discounts platform
- £100 Monthly Employee rewards
- Medicash Health Cash plan
- Wagestream access (early pay & savings tools)
- Paid volunteer day for a charity of your choice
- A Duvet Day Allowance
- Birthdays off
- Free nutritious meals at work
- Twice yearly Poolhouse Socials
Poolhouse blends the timeless charm of pool with state-of-the-art technology, set in a dynamic, immersive environment. We're redefining social experiences and raising the bar for entertainment.
Our first venue is coming soon to 100 Liverpool Street, right in the heart of London.
