An exciting opportunity has arisen for a Hotel Night Porter at The Clyde Hotel, 377 Argyle Street. Full Time or part time, on a permanent basis.
You are the first impression a guest will have upon arrival at the hotel so providing a warm, friendly, helpful welcome, the service they receive during their stay and when they leave is extremely important. Your responsibilities will also include, but not limited to:
- Assist guests with reservations, bar and conference room enquiries.
- Keep up to date with knowledge of facilities, pricing and promotions
- Greeting guests upon arrival and making them feel welcomed
- Administering check-ins and check-outs, assigning rooms
- Providing front desk services to guests
- Deal with guest enquiries and/or complaints, always ensuring guest satisfaction
- Complete night audits
- Ensure the public areas are cleaned
- Set up of conference rooms
- Flexibility to work in other areas of Guest Experience as and when required (reception, bookings, retail, food & beverage, enquiries and housekeeping)
You must be:
- Passion for delivering exceptional guest services
- Courteous and pleasant attitude towards guests and other team members
- Patience and good listening skills
- Conflict resolution experience
- Good telephone manner and IT Skills
- Ability to work under pressure and able to multitask
- Good attention to detail
- Ability to take initiative and a practical approach to problem solving
- Good time management and organisational skills
- Ability to work as part of a team
- First aid qualified
Job Types: Full-time, Part-time, Permanent
Pay: From £12.71 per hour
Experience:
- Night Porter: 2 years (required)
- Hotel Receptionist: 1 year (required)
Work Location: In person
