We are seeking a dynamic and experienced Customer Service Trainer to join our team. Based in Manchester, the ideal candidate will be passionate about customer service excellence and have a proven track record in training and developing customer service professionals.
The role operates across two businesses within Stericycle including the sales teams the proven ability to deal with complexity, challenge and a large and varied workload is essential, Please also note:
EXPERIENCE OF DESIGNING TRAINING COURSES IS ESSENTIAL
As a Customer Service Trainer at Stericycle, you will play a key role in enhancing our customer service operations by delivering high-quality training programs that empower our team to provide exceptional service.
Key Responsibilities:
- Design, develop and deliver comprehensive training programs for new and existing customer service representatives
- Conduct needs assessments to identify training requirements and gaps
- Create engaging training materials, including manuals, e-learning modules, and workshops
- Facilitate classroom and virtual training sessions, ensuring content is delivered effectively
- Evaluate the effectiveness of training programs through assessments, feedback, and performance metrics
- Provide ongoing coaching and support to customer service representatives to enhance their skills and performance
- Collaborate with the customer service management team to align training initiatives with business objectives
- Stay up-to-date with industry trends and best practices in customer service and training methodologies
- Maintain accurate records of training activities and participant progress
To success in this role
- You’ll have a strong knowledge of customer service principles and practices
- Excellent presentation and facilitation skills
- Proven track record delivering training in a complex, non regulated environment with a varied workload and stakeholders is a prerequisite,
- Proficiency in creating and delivering e-learning content
- Exceptional communication and interpersonal skills
- You’ll have the ability to assess training needs and develop customized training solutions
- Experience with training evaluation and metrics
Experience
- You’ll have a proven track record of successfully delivering effective training within a corporate organisation.
- You’ll have been there and have the stripes to prove it! A strong customer service background will be essential to understand the departments challenges.
- We want to see your passion for developing people!
Benefits
- Contributory Pension Scheme
- Life Insurance
- Cycle to Work Scheme
- Access to SteriCares, our employee support fund
- Stericycle University – Our online library of self-development & learning
- Annual performance related pay review.
- Referral Scheme (Earn by introducing people in your network to the Stericycle family)
Join us on our mission to protect health and well-being in a safe, responsible, and sustainable way.
#SRCL2026
Job Type: Full-time
Pay: £36,000.00-£43,000.00 per year
Benefits:
- Canteen
- Casual dress
- Company pension
- Cycle to work scheme
- Free flu jabs
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Paid volunteer time
- Referral programme
- Sick pay
Ability to commute/relocate:
- Sale M33 7JQ: reliably commute or plan to relocate before starting work (required)
Experience:
- Staff training: 4 years (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: In person
