We’re making a difference: Together, we can ensure that there is enough water for everyone, now and in the future.
Portsmouth Water are delighted to have an opening for a Network Administration Advisor to join our Network department to deliver administrative services to the department’s back-office function and help support its operational delivery.
As this role supports a 24-hour water supply operation, there will be occasions when support is required outside normal business hours. Applicants should therefore be able to offer a level of flexibility to support the Network function.
What will you be doing?
Key Responsibilities
Deliver excellent customer service when dealing with internal and external customers, providing technical advice on operational matters.
Raise and prepare Work Orders containing accurate information for technicians to visit customers properties.
Communicate with colleagues in the wider Network Team to help maintain a professional relationship with internal and external customers.
Ensure all Work Orders are prepared in a timely and accurate manner.
Log all written and telephone contacts correctly and in a timely manner on the CRM system.
Demonstrate and promote collaborative working.
Demonstrate and promote PW Company Values and behaviours.
Work collectively and respectively as a team with colleagues in the department.
Meet required and agreed performance objectives.
Undertake all Department processes, procedures and standards in accordance with specification and to the very highest level.
Understand and comply with GDPR and all policies and procedures relating to Health and Safety.
What do you need?
Skills, Qualifications & Competencies
Methodical & organised.
Reliable and hardworking.
Able to work under pressure within a busy office environment.
Capable of multitasking whilst retaining attention to detail.
Be able to adapt communication style dependant on the customers needs.
Ability to learn new skills.
Excellent time management.
Confident & strong communicator.
Expected to work well within a team and individually as and when required.
Ability to understand & assess numerical and statistical information.
Sound knowledge of all Business IT systems.
