What to Expect
The role of the Virtual Sales Team, OLP, is to educate, inspire and skilfully guide repeat Tesla customers into continuing their Tesla journey of ownership. Through targeted outbound campaigns and elevation of the customer experience, this team is responsible for growing the retention rate in the UK.
The team focuses on financing options, trade-ins, collection and providing a World class experience. The Virtual Sales Manager is responsible for their team executing these activities at the highest possible level, while innovating and improving processes to make them more efficient and streamlined for both internal and external customers.
It is our mission to accelerate the World’s transition to sustainable abundance.
To be successful at Tesla, you must be energetic, highly organised, and hard working. You should have a passion for sustainable energy and be ready to manage change.
Location: Office based in our London HQ
What You'll Do-
Build, develop and grow a team of Virtual Sales Advisors for the UK Market
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Monitor employee productivity which consists of, but not limited to: Direct Sales, Delivery Functions, Inbound & Outbound Communications and Ownership Outreach
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Communicate and implement all relevant changes that impact the team regarding policy and process
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Collaborate with other departments in efforts to clear roadblocks and build strong stakeholder relationships
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Set goal to meet minimum expectations and manage ongoing performance
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Train and mentor new team members as well as identify future team leaders
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Work on the continuous improvement of processes and procedures related to the repeat purchase of Tesla products
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Actively coach team members on sales conversations and provide timely feedback
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Create and maintain a fun, inclusive culture that rewards hard work and innovation
General Duties
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Operate with a flexible mindset to support sales needs across the team
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Ensure that customer details and all actions are accurately tracked and updated in our internal systems
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Execute on and share best practices with Field counterparts within the Market and Region
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Manage any additional duties to support wider business requirements
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Ability to prioritise effectively and handle shifting priorities
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At least 3 years of sales experience in a fast-paced environment
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Experience in managing remotely
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Positive and energetic, excellent listening and communication skills
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Showcases an ability to take initiative and be proactive
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Capable of working autonomously as well as in a team
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Resilience and adaptability to an ever-changing work environment
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Ability to work evening hours, weekends, and holidays in an office environment
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Proficient with standard productivity tools (Outlook, MS Office, Chrome, Teams).
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Flexibility to travel between Manchester, London and Ireland
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Must have a valid driver’s license for minimum of 2 years
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Must have and continue to maintain a valid and safe driving record
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Must have the right to work in the UK
Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.
Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.
