Job Overview
We are seeking a proactive and personable Customer Service/Sales Assistant to join our dynamic team. This role involves engaging with clients, providing exceptional customer service, and supporting sales initiatives across various channels. The ideal candidate will possess strong communication skills, be organised, and have a keen interest in developing their sales and customer service expertise. This is an excellent opportunity to gain valuable experience in a fast paced, on site environment while contributing to the growth of our organisation.
Responsibilities
- Engage with customers via phone, email, and digital channels to understand their needs and provide tailored solutions
- Assist in promoting and selling products or services, ensuring customer satisfaction at all times
- Negotiate terms with clients to secure mutually beneficial agreements
- Manage B2B sales relationships, fostering long-term partnerships
- Maintain accurate records of customer interactions and transactions using IT systems
- Support the organisation of sales campaigns and promotional events
- Provide excellent customer service by addressing enquiries promptly and professionally
- Collaborate with team members to meet sales targets and improve overall service delivery
Experience
- Experience in an office based customer service or sales role is preferred; full training will be provided for the right candidate
- Strong negotiation skills with the ability to influence and persuade effectively
- Experience in B2B sales is advantageous
- Excellent written and verbal communication skills in English
- Proficiency in IT systems, including Sage 50 Accounts, ERP software (ideally Odoo), and Microsoft Office is a plus
- Good organisational skills with the ability to manage time efficiently and prioritise tasks
This role offers a supportive, on site team environment where your interpersonal skills and organisational abilities can flourish. We welcome motivated individuals eager to develop their career with us.
Pay: £13.46-£15.48 per hour
Expected hours: 30.0 – 40.0 per week
Benefits:
- Casual dress
- On-site parking
Experience:
- Office based customer service: 2 years (required)
Work Location: In person
