Maintenance Technician
Department: Operations / Engineering
Contract: Permanent
Hours: 38 hours per week
Working Pattern: 4 days per week, including one Saturday per quarter
Salary: £28,652 – £29,640 per annum, dependent on skills and experience
Location: Bakery & Warehouse
Reports To: Operations Manager / Engineering Manager
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About DoughGirl
At DoughGirl, we're passionate about creating exceptional handmade cookies, cookie pies and sweet treats using quality ingredients and traditional baking methods.
As our business continues to grow, we're looking for motivated individuals who share our passion for quality, teamwork and continuous improvement.
Our Maintenance Technician plays an important role in keeping our bakery and warehouse operating safely and efficiently by ensuring our equipment is well maintained, reliable and available when our teams need it.
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Role Purpose
We are looking for a practical, reliable and proactive Maintenance Technician to take responsibility for the maintenance and upkeep of all bakery and warehouse equipment.
The role is focused on keeping equipment safe, reliable and available for production and warehouse operations. You will carry out planned preventative maintenance, respond to breakdowns, identify recurring issues and work with the wider team to minimise downtime.
This is a hands-on role suited to someone who enjoys fault finding, problem solving and taking ownership of equipment and maintenance standards.
You will work closely with Bakery, Warehouse and Operations teams to ensure maintenance activities support the needs of the wider business while maintaining high standards of health & safety, food safety and housekeeping.
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Key Responsibilities
Planned Preventative Maintenance
- Carry out planned preventative maintenance (PPM) in line with the maintenance schedule and manufacturer recommendations.
- Complete routine inspections to identify wear, damage or potential failures before they result in breakdowns.
- Ensure servicing and preventative maintenance activities are completed within required timescales.
- Develop a strong understanding of individual pieces of equipment and their maintenance requirements.
- Support the development and improvement of preventative maintenance schedules.
- Ensure maintenance records are completed accurately and promptly.
Breakdown Response & Repairs
- Respond promptly to equipment breakdowns across the bakery and warehouse.
- Diagnose faults methodically and complete effective repairs to minimise operational downtime.
- Prioritise breakdowns according to safety and operational impact.
- Communicate clearly with operational teams regarding equipment faults, repairs and availability.
- Test equipment following repairs to ensure it is safe and operating correctly before returning it to service.
- Take ownership of maintenance issues through to satisfactory resolution.
Equipment Reliability & Fault Finding
- Identify recurring faults and implement practical solutions to improve equipment reliability.
- Investigate the root cause of repeat equipment failures rather than repeatedly repairing the same problem.
- Monitor equipment condition and highlight areas requiring attention or investment.
- Recommend modifications or improvements that could increase reliability, safety or efficiency.
- Work with equipment manufacturers and suppliers where additional technical support is required.
Mechanical & Electrical Maintenance
- Maintain, service and repair bakery, production and warehouse equipment.
- Maintain and repair mechanical components including motors, bearings, belts, chains, pumps and gearboxes.
- Carry out adjustments and replacement of worn or damaged components.
- Maintain mechanical and, where competent and authorised, electrical systems and components.
- Support electrical fault finding where appropriately trained and competent.
- Ensure work outside your level of competence is referred to an appropriately qualified person or contractor.
Equipment Installation & Commissioning
- Support the installation and commissioning of new or replacement equipment.
- Assist with equipment testing following installation.
- Work with manufacturers, suppliers and external contractors during equipment installations.
- Ensure new equipment is incorporated into appropriate preventative maintenance schedules.
- Help ensure relevant manuals, technical information and spare parts requirements are documented.
Spare Parts & Maintenance Stock
- Maintain appropriate stocks of critical spare parts and maintenance consumables.
- Identify critical components that should be held in stock to minimise potential downtime.
- Monitor parts usage and arrange replenishment through the appropriate purchasing process.
- Keep maintenance stock organised and appropriately stored.
- Use parts, materials and maintenance consumables responsibly.
Contractors & Suppliers
- Liaise with equipment manufacturers, suppliers and external contractors when specialist support is required.
- Provide appropriate information regarding faults and equipment history.
- Support contractors while working on site.
- Ensure contractors follow relevant site safety, hygiene and operational procedures.
- Review completed work before equipment is returned to normal operation where appropriate.
Maintenance Records
- Keep accurate records of maintenance, repairs, inspections and parts used.
- Record planned preventative maintenance activities.
- Document equipment breakdowns and corrective actions.
- Record recurring faults and improvements made.
- Maintain relevant servicing and inspection records.
- Ensure maintenance documentation is clear, accurate and completed promptly.
Health & Safety
- Ensure maintenance work is completed safely and in accordance with site procedures and relevant health & safety standards.
- Follow appropriate isolation and lock-off procedures before working on machinery.
- Ensure machinery guards, emergency stops and other safety systems remain in good working order.
- Never bypass or compromise equipment safety systems.
- Report hazards, unsafe equipment, accidents and near misses promptly.
- Use appropriate PPE and safe working methods.
- Ensure tools and maintenance equipment are kept in safe working condition.
- Stop and escalate work where there is a risk to people, equipment or the business.
Food Safety & Hygiene
- Ensure maintenance work is completed in accordance with site food safety requirements.
- Follow all hygiene, food safety and allergen procedures when working within bakery areas.
- Ensure maintenance activities do not create contamination risks.
- Use appropriate food-safe materials and lubricants where required.
- Control tools, parts and maintenance materials when working within production areas.
- Ensure equipment and surrounding areas are left clean and safe following maintenance.
- Work with Bakery and Hygiene teams where equipment requires cleaning or sanitising before being returned to production.
- Support internal and external food safety audits where maintenance information is required.
Housekeeping
- Maintain high standards of housekeeping in maintenance areas.
- Keep tools, spare parts and maintenance equipment organised.
- Ensure tools are returned to their designated locations after use.
- Remove maintenance waste and replaced components promptly.
- Leave bakery and warehouse work areas clean, tidy and safe following maintenance activities.
Cross-Department Working
- Work closely with Bakery, Warehouse and Operations teams.
- Schedule planned maintenance with minimal disruption to normal operations wherever possible.
- Communicate equipment issues clearly with relevant team leaders and managers.
- Understand operational priorities when planning maintenance activities.
- Provide practical technical support and advice where appropriate.
- Build positive working relationships across the business.
Continuous Improvement
- Recommend improvements to equipment, maintenance routines and working practices that could improve safety, reliability or efficiency.
- Identify opportunities to reduce equipment breakdowns and operational downtime.
- Improve preventative maintenance routines based on equipment history and experience.
- Identify opportunities to extend equipment life.
- Suggest practical modifications that could improve equipment performance.
- Highlight equipment that may require replacement or future investment.
- Share learning from breakdowns and recurring faults to help prevent similar problems.
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Equipment
The Maintenance Technician will be responsible for supporting a broad range of bakery and warehouse equipment, which may include:
- Mixers, ovens and other bakery machinery.
- Production and packing equipment.
- Conveyors.
- Refrigeration and temperature-controlled equipment.
- Warehouse equipment.
- Racking and associated warehouse infrastructure.
- Doors, shutters and loading-area equipment.
- Pumps, motors, bearings, belts, chains and gearboxes.
- Pneumatic equipment.
- Electrical and mechanical equipment.
- General site and facilities equipment associated with bakery and warehouse operations.
The equipment covered by the role may change as the business grows and invests in new machinery and technology.
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Hours & Working Pattern
This is a permanent, 38-hour-per-week position, worked across four days per week.
The Maintenance Technician will also be required to work one Saturday per quarter, allowing planned servicing, preventative maintenance and larger maintenance tasks to be completed when disruption to normal operations can be minimised.
Some reasonable flexibility may occasionally be required to respond to urgent equipment failures or operational requirements.
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Salary
£28,652 – £29,640 per annum, dependent on skills and experience.
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Skills & Experience
Essential
- Previous experience in a maintenance, engineering or technician role.
- Strong mechanical fault-finding and repair skills.
- Practical experience maintaining machinery and equipment.
- Ability to diagnose problems methodically and complete effective repairs.
- Good understanding of preventative maintenance.
- Ability to work independently and manage maintenance priorities.
- Strong awareness of health & safety when working with machinery.
- Good communication and record-keeping skills.
- Reliable and organised.
- Comfortable taking ownership of problems through to resolution.
- Practical and hands-on approach to work.
Desirable
- Experience within a bakery, food manufacturing, production or warehouse environment.
- Electrical fault-finding experience and relevant electrical qualifications.
- Experience with conveyors, motors, gearboxes, pumps, pneumatic systems and automated equipment.
- Experience working within food hygiene and food safety requirements.
- Welding or fabrication skills.
- Relevant engineering or maintenance qualification.
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Personal Attributes
We're looking for someone who is:
- Practical and hands-on.
- Reliable and dependable.
- Organised and methodical.
- Proactive and self-motivated.
- Calm when responding to breakdowns.
- A strong problem solver.
- Safety conscious.
- Comfortable working independently.
- Able to prioritise effectively.
- A good communicator.
- Willing to learn and develop their technical knowledge.
- Proud of maintaining equipment to a high standard.
- Comfortable taking responsibility and ownership.
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Physical Requirements
This is a practical, hands-on role which may involve:
- Standing and walking for extended periods.
- Working around production and warehouse machinery.
- Lifting and moving tools, components and equipment.
- Working at different heights where appropriately trained and authorised.
- Working in warm, chilled or temperature-controlled areas.
- Bending, reaching and accessing machinery for maintenance and repair.
- Using hand and power tools.
Appropriate equipment, training and safe systems of work must be used for all maintenance activities.
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Our Core Principles
Be Accountable
Take responsibility for your work, own your actions and deliver on your commitments.
Be Better
Keep learning – there's always room for improvement. Challenge yourself to grow and improve every day.
Be Collaborative
Work together because we are one team. Support your colleagues and celebrate shared success.
Be Proud
Put the work in and be proud of your achievements. Take pride in the quality of everything you do.
Be Proactive
Stay curious, take the initiative and look for ways to improve efficiency within your role.
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What Success Looks Like
Success in this role means our bakery and warehouse equipment is safe, well maintained and dependable.
Planned maintenance is completed on time, breakdowns are dealt with quickly, recurring faults are addressed rather than repeatedly repaired, and operational downtime caused by equipment failure is kept to a minimum.
Maintenance records are accurate and up to date, critical spare parts are available when required, and potential equipment problems are identified before they become significant failures.
The Maintenance Technician will become the go-to person for day-to-day equipment maintenance, combining a hands-on approach with a strong focus on prevention, reliability and continuous improvement.
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Key Performance Indicators (KPIs)
Performance within the role may include:
- Planned preventative maintenance completed on time.
- Equipment availability and reliability.
- Reduction in unplanned equipment downtime.
- Breakdown response and resolution times.
- Reduction in recurring equipment faults.
- Maintenance record accuracy and completion.
- Critical spare parts availability.
- Health & Safety compliance.
- Food safety and hygiene compliance.
- Maintenance area housekeeping standards.
- Completion of planned quarterly Saturday maintenance activities.
- Identification and implementation of practical equipment improvements.
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What We Offer
- £28,652 – £29,640 per annum, dependent on skills and experience.
- Permanent, 38-hour-per-week contract.
- Four-day working week.
- Company pension.
- Private Health Care
- Employee discount across our brands.
- Training and development opportunities.
- Career progression opportunities.
- Employee recognition schemes.
- Supportive and collaborative working environment.
- Opportunity to develop technical skills as the bakery grows and invests in new equipment.
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Career Progression
As DoughGirl continues to grow and invest in its bakery, warehouse and equipment, there will be opportunities for the Maintenance Technician to develop alongside the business.
Potential future progression could include:
- Senior Maintenance Technician.
- Maintenance Team Leader.
- Engineering Supervisor.
- Engineering Manager.
- Facilities & Engineering Manager.
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Why Join DoughGirl?
This is an opportunity to take genuine ownership of maintenance within a growing bakery and warehouse operation.
Rather than simply responding to breakdowns, you'll have the opportunity to improve how our equipment is maintained, identify recurring problems, introduce preventative solutions and help shape our maintenance standards as the business develops.
If you're practical, dependable, enjoy solving problems and take pride in keeping equipment running safely and reliably, we'd love to hear from you.
Pay: £28,652.00-£29,640.00 per year
Benefits:
- Company pension
- Discounted or free food
- Employee discount
- Free parking
- Health & wellbeing programme
- On-site parking
- Private medical insurance
Experience:
- Maintenance: 1 year (preferred)
Work Location: In person
