We are keen to hear from candidates who can provide great customer service and are able to communicate clearly and effectively. You will have a passion for technology and delivering a great user experience. You enjoy problem-solving, communicate clearly, and take a proactive approach to resolving issues.
Ideally you will have hands-on experience supporting and maintaining end-user technology including laptops/tablets, printers, mobile phones and end-device security and remote access technologies. You are comfortable working in a fast-paced environment and balancing quality with pace. You are also keen to learn, continuously develop your skills, and contribute to improving how IT services are delivered across the business. It is also desirable for you to have experience or knowledge in Microsoft Azure and M365, as these are some of the platforms we utilise within the business.
In addition, we are looking for candidates that can demonstrate the following:
Essential:
- Strong communication skills
- Proactive, problem-solving approach
- Experience supporting end-user devices and Windows 11
- Customer-focused with good time management
- Experience with Microsoft 365; awareness of Azure
- Passion for technology and continuous learning
Desirable:
- Financial Services experience
- Microsoft certifications (e.g. MCP/MCSE)
- Exposure to Intune or Autopilot
- Knowledge of Active Directory and core services
- Understanding of networking fundamentals
- Awareness of containerised applications
As a team we are passionate and enthusiastic about what we do. Our people are encouraged to think independently and to take ownership of their work. You will be agile in the way that you work and adaptable to change. In return for your commitment, we will offer you generous remuneration and an attractive benefits package which will include:
- 26 days holiday + bank holidays+ ‘MyDay’ (1 day to take at your discretion during the year)
- Contributory company pension scheme (up to 10% employer match)
- Opportunity to buy up to 5 days of annual leave every year
- Employee Reward and Incentive Scheme
- Progressive career pathway and development opportunities
- The option to join our Sports and Social club which organises discounted events such as theatre visits, sporting events and shopping trips
- Group Income Protection for all employees
- Group Legal Protection for all employees
- European Motor Assistance and Home Emergency Assistance
- Inclusion in our Health Cash plan
- Salary sacrifice benefits including Cycle scheme
- Access to our employee discounts hub offering exclusive discounts across thousands of retail partners, including discounted gym memberships at over 3,000 gyms across the UK
At ARAG we support flexible working and would be open to discuss flexible working options.
If you think you would be a good match for this role and can demonstrate some transferable experience please apply, regardless of whether you meet all the criteria listed above.
